Senior Manager, Tax Outsourcing
CurrentResponsible for complete oversight of all Tax Operations and Implementation tasks associated for tax outsourcing clients. Manager Tax Account Specialist team of 17 and Supervisor team of 4 in order to ensure timely and accurate client set up, tax liability remittances and tax filings are in accordance with all jurisdictional and agency requirements. Responsible for both paper and E-filing of over 20,000 US and Canadian tax returns each quarter for outsourcing payroll tax client base. Ensure all tax related matters including notices and amendments are handled with the highest levels of accuracy and time sensitivity. Responsible for training, mentoring, and quarterly reviews and performance evaluations of each team member. Serve as an escalation point for both inbound and outbound client communications for Tax team's assigned client base. Ensure timely and professional responsiveness to client inquires providing recommendations for quick resolution and best practices methodology consistent with agency compliance requirements. Oversee reconciliation of tax records to payroll data received, and provide guidance throughout quarter end filing process while ensuring that processing deadlines and agency requirements are consistently met. Leads quarter end debrief sessions with team members to discuss lessons learned, agency compliance changes, detailed review of quarterly metrics, project assignments and team utilization.