As a desktop support technician, I administer user accounts, maintain software and hardware inventory, antivirus and Windows updates, and IT support ticketing systems. I also configure and troubleshoot systems using both Windows and Linux OS, ensuring high level data security against spyware, viruses, and intrusion attacks.I have over three years of experience in IT, including nine months as a tech support at Infosys, where I configured and troubleshoot virtual machines and networks using Microsoft Azure. I hold a certificate in Cyber Security from the University of North Carolina at Charlotte, as well as Security+ certification from CompTIA and Microsoft Azure certifications. I am passionate about learning new technologies and staying updated on the latest trends and best practices in cyber security. My goal is to leverage my skills and knowledge to become a security analyst and help organizations protect their data and systems from cyber threats.