Nick Doud Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

San Antonio, Texas, United States

United States

Greater Chicago Area

Valparaiso, In

Merrillville, In

• Support LANs, WANs, network segments, Internet, and intranet systems.• Maintain system efficiency.• Ensure design of system allows all components to work properly together.• Troubleshoot problems reported by users.• Make recommendations for future upgrades.• Maintain network and system security.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.• Evaluate and modify system's performance.• Identify user needs.• Maintain integrity of the network, server deployment, and security.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Design and deploy networks.• Administration of User Accounts and Security Groups with Active Directory in line with policies in place.• Administer Microsoft Exchange User Accounts, Distribution Lists, and Contacts in line with policies in place.• Assign configuration of authentication and authorization of directory services.• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.• Maintain network servers such as file servers, VPNgateways, intrusion detection systems.• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Westville, In

Oversee video and audio communication services, including distance learning, projectors, plasma and LCD displays, audio and videoconferencing solutions and webcasts. Resolve technical issues, along with acting as a technical expert for A/V services and requests. Direct support for scheduled events and manage ticket updating and tracking in ticket monitoring software. Provide daily statistical reporting to upper management along with communicating with internal and external audiences. Support and develop solutions related to multimedia equipment needs, configuration, network connectivity and other services to ensure needs are met by end users.

Chicago, Il

Provided support for computer hardware, software, networking issues, financial services specific software applications such as Metavante, BankersInsight, TellerInsight, Exceptions Desktop, and the bank’s IPoV phone systems. Solely implemented an inventory tracking system and ensured accuracy upon receipt of new items and moving items. Appointed the primary contact of all installations and customer support for the bank’s new Remote Deposit product for business customers. Solved technical via phone, email, remote control desktop and face to face. Traveled within the limits of Chicago to all five bank locations.

San Angelo, Tx

Handled technical troubleshooting within a Microsoft environment of approximately 5,500 users, including system crashes, slow-downs, network connectivity, operating systems, client and network-launched applications, firewall access and data recoveries. Used Microsoft SMS to gather data and remotely administer client desktops. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Created and maintained objects in Active Directory and Microsoft Exchange.