• Founded company to provide address processing solutions for small to medium size mailers.• Provided timely solution and cost reduction for customers after the loss of their previous vendor.

• Established team responsible for the development and implementation of a GPS based address mapping program which resulted in a 60% reduction in mapping costs.• Achieved 48% cost reduction by negotiating new data purchase contracts.• Improved processes and introduced automation, reducing address processing costs by 32%.• Coordinated GPS Tracking initiative which allowed verification of delivery driver movements resulting in improved accuracy of deliveries and reduction of telephone verification costs.• Organized the creation of a customer requested database resulting in reduced customer costs and improved processing timeliness.• Guided multiple departments responsible for all advertising, site procurement, progress reporting, and GPS equipment for over 200 delivery projects.

• Influenced development and training of “best practices” in first ever company-wide training program.• Served as liaison between telephone company partners and upper management.• Organized the successful completion of over 100 directory distributions per year.• Developed individual line-item budgets for each distribution.• Guided activities of approximately 25 delivery managers.• Supervision resulted in completion of over 99% of distribution projects on time.• Achieved multiple “delivery accuracy” related bonuses from customers.

• Oversaw largest directory distribution offices while helping Division Manager oversee all other deliveries and Delivery Supervisors.• Completed deliveries of over 10 million directories within customer timeframes.• Developed trusting relationships with supervisors and management which helped improve communication between field level and upper management.

• Oversaw directory distribution offices in over 50 cities in 11 states.• Hired and trained local office staff and delivery people.• Completed distributions accurately, on time and within budget.• Completed over 99% of distributions on time.• Developed ability to communicate with people from many different backgrounds.• Success resulted in promotion to management in only 3 years.