Providing high level of expertise in landscape management solutions for our network of commercial clients

•Setting performance-based targets and recommending required resources, to achieve department targets.•Monitor team productivity results and develop action plans to enhance team performance for KPI's.•Help to foster environment of high employee engagement and self-awareness.•Identified and corrected deficient performance and behaviors to achieve maximum productivity.•Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

•Accountable for tracking progress on project sprints and providing senior leadership with updates on project timelines and deliverables.•Jira Prime for new projects and completing intake assessment for delegating new projects to senior Robotics Process Automation analysts for execution.•Led Robotics Processing Automation team in delivery of Post Sales Support Group project, resulting in successful implementation of process design document.

•Drafting, executing contractual documents such as statements of work, amendments and master agreements.•Requisitioning and acquiring quotes from corresponding vendors for evaluation between procurement team and business partners.•Resolved conflicts and negotiated mutually beneficial agreements between business partners and vendor parties.•Prepared RFx (tenders) to issue market assessment for evaluation of new business vendors for cost savings target for business partner.

•Create daily reports including metrics and monitoring team's quality of work for submitted orders.•Managed quality assurance program, including on-site evaluations and internal audits.•Developed team communications and information for weekly performance meetings.

•Provide Sr. Management and Directors with daily reports which provide insight into identifying trends for orders inputted in Sales system.•Responsible for reviewing and addressing coach back opportunities on behalf of management with each team member.•Reviewed and analyzed systems functions and reporting processes for accuracy.•Researched accounts to reconcile inaccuracies and correct business processes.

•Pioneer and knowledge expert for order processing for official launch of new platform IPTV (Ignite TV).•Drove operational improvements which resulted in savings and improved profit margins.•Managed onsite personnel and liaised between team and senior management.•Provided outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

•Resolved escalations for business care department.•Increased customer satisfaction by resolving product or service issues.•Resolved customer problems, improved operations and provided exceptional client support.

•Lead national, cross-functional teams to resolve challenges, implement process improvements and execute competitive strategy to deliver differentiated customer solutions and exemplary customer experience.•Worked with Business customers to understand needs and provide exceptional service.•Achieved sales among top 5% of salespeople in company for 2 years.•Act as a Rogers’s ambassador to clients and providing them with superior customer service at all times

•Culling through produce department ensuring produce meets the quality standards for department•Replenishing produce department with the various produce essential to keep the department prepared for store opening

•Revising weekly report for shipment and comparing with executed Sales banner, flagging and correcting any possible sell-through issues and COGS off issues.•Maintaining data management pertaining to forecasts.

•Prepared and executed weekly journal entries for accruals, adjustments and other revenue related SAP entries.•Vendor management, ensuring all forecast and flow requirements are executed to defined targets/ standards.

•Performed high volume of sales, up-selling and advising customers on various office products.•Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.•Used consultative sales approach to understand customer needs and recommend relevant offerings.