Nick Edge Email & Phone Number

Leeds, United Kingdom

Responsible for leading IT delivery through teams of Delivery Managers and Developers.

Leeds, United Kingdom

Initially managing the Change Team and developing the wider Release process I have worked closely with colleagues across the business from Director level downwards across multiple locations to ensure that focus is given to delivering business benefits. This has resulted in marked improvements to the release process and reduction in issues and incidents. Currently reporting to the Head of Software Delivery and leading a team of Systems Delivery Managers. This is a hands on role… Show more Initially managing the Change Team and developing the wider Release process I have worked closely with colleagues across the business from Director level downwards across multiple locations to ensure that focus is given to delivering business benefits. This has resulted in marked improvements to the release process and reduction in issues and incidents. Currently reporting to the Head of Software Delivery and leading a team of Systems Delivery Managers. This is a hands on role splitting responsibility between leadership of the solutions delivery team with oversight of all delivery activities and hands-on managing of deliveries across multi-functional teams. Working closely with the business project teams to coordinate the workload and resource required for delivery and the communications to key stakeholders. Ability to manage complex delivery using servient leadership principles and controlling blockers allowing the teams to be more effective. Encouraging innovation and contributing to continuous process and tooling improvement. Ensure process and tooling is used correctly and respond proactively to delivery impacting situations. Show less

With responsibilities for defining managing and implementing a new sales and support platform incorporating Sage 200 and acting as a driver for business change within the organisaton. Working with Directors and Senior Management to embed the system into business teams and helping to realise the benefits of the change. Managing third party development teams to deliver the system and managing the supplier relationships to develop further benefits. Developing and delivering training to staff.

Responsible for managing the change process and providing a single point of contact for staff making change requests based in the UK and overseas. This includes the management of suppliers undertaking development, delivery and support of change requests.Within this role I reported into the Head of Service and had regular contact with Directors, Senior Managers and Managers who were proposing changes as well as Supplier teams delivering the changes who reported to me. Key… Show more Responsible for managing the change process and providing a single point of contact for staff making change requests based in the UK and overseas. This includes the management of suppliers undertaking development, delivery and support of change requests.Within this role I reported into the Head of Service and had regular contact with Directors, Senior Managers and Managers who were proposing changes as well as Supplier teams delivering the changes who reported to me. Key Achievements: • 300% increase in the number of closed change requests between 2010 and 2012 during a period when the number of change requests made increased by 60%. This was achieved primarily by increasing the speed of throughput for changes and ensuring that changes were actively owned and managed.• Merged the Development and Service change request processes to create a unified change request process which simplified the user experience and provided a more streamlined process• Implemented increased alignment of supplier change processes including an integrated development and release schedule leading to greater collaboration and more effective use of resources• Developed KPI to manage and monitor the change process allowing for the true scale of change activity and progress to be to be reviewed, monitored and reported• Working with Suppliers, Business teams and customers, delivered critical changes such as new products into systems. Show less

Leeds

Reporting into the Head of Development and working closely with business representatives including Directors and Senior Managers I was responsible for undertaking analysis and investigation into change requests and managing the change process. This included making recommendations and decisions on which changes to progress and managing the Supplier Development and Service teams required to implement the changes.Key Achievements:• Introduced a Director level process for the assessment… Show more Reporting into the Head of Development and working closely with business representatives including Directors and Senior Managers I was responsible for undertaking analysis and investigation into change requests and managing the change process. This included making recommendations and decisions on which changes to progress and managing the Supplier Development and Service teams required to implement the changes.Key Achievements:• Introduced a Director level process for the assessment and prioritisation of new change requests which highlighted the scale of requests and provided business users with an opportunity to determine IT activity• Alongside the management of regular change requests I undertook multiple projects in the UK and overseas markets which required me to prioritise tasks and workload and to establish a core of regular reports / KPI on which I could draw• Delivering new systems and improvements to existing systems allowing the company to comply with legislation and improve profitability. These included:o Four month project to deliver VAT changes to key Mexican business systemo Delivery of business critical changes such as the new products, tax changes etc. Show less

Bradford / Leeds

Reporting into the Senior Service Manager I was responsible for the management and provision of support services centring on the organisations primary business systems. This was delivered through a number of suppliers located in the UK and off-shore and was managed alongside the delivery of other projects.Key Achievements:• Managed the relationship between suppliers and key international users including regular service and supplier meetings• Established the first… Show more Reporting into the Senior Service Manager I was responsible for the management and provision of support services centring on the organisations primary business systems. This was delivered through a number of suppliers located in the UK and off-shore and was managed alongside the delivery of other projects.Key Achievements:• Managed the relationship between suppliers and key international users including regular service and supplier meetings• Established the first International Division Helpdesk conference bringing suppliers and key stakeholders together to generate consistency of approach and foster team spirit throughout the dispersed team.• Worked with service providers to transition support arrangements and services as part of company de-merger activity• Worked with suppliers to implement and improve problem and incident management processes. Show less

Bradford, United Kingdom

Reporting into Senior Finance Managers I created the production, development and weekly delivery of a suite of Management Information for key business users in the UK and overseas alongside undertaking Development, Production and Support roles combined with team management responsibilities. For this role it was necessary to develop new ideas and solutions from scratch as well as working with business users to establish their requirements. This involved developing new ways of working and… Show more Reporting into Senior Finance Managers I created the production, development and weekly delivery of a suite of Management Information for key business users in the UK and overseas alongside undertaking Development, Production and Support roles combined with team management responsibilities. For this role it was necessary to develop new ideas and solutions from scratch as well as working with business users to establish their requirements. This involved developing new ways of working and providing solutions to problems that people did not always recognise that they had as well as working to implement change into businesses which were at times at different stages of maturity.Key Achievements:• Built the Management Information team from a size of 1 (myself) up to six• Developed the first Data Mart to be used within the organisation delivering data to UK and country based teams• Developed integrated systems in MS SQL , Access, Excel, Sybase, VBA, Cognos to improve business understanding• Delivered training to business and technical staff in the use of MI across European countries Show less

Bradford, United Kingdom

Reporting to Senior Finance Managers I was responsible for developing Management Information reports and systems in response to regular business requirements and project work. This required the delivery of analysis and recommendations to Directors and Senior Management in the UK and overseas in workshops and formal presentations.

Master Of Business Administration (M.B.A.)

Computing In Business, 2:1