30 years experience within financial services, including 20 years at Senior Manager / Head of Operations level Commercially astute with track record of results delivery across multiple channelsSkilled at utilising the experience, expertise, qualifications and interests of staff to benefit the organisation and its customers through:• Enhanced sales and service performance• Improved staff retentionExtensive experience of managing expectations of blue chip brands across single and multi-site contact centresProven leadership skills and an ability to drive enhanced performance through the alignment of business strategy and company cultureAbility to manage significant change through effective relationships with stakeholders