Nick Epperson Email & Phone Number

Liberty Lake, WA

• National Licensed Insurance Agent. Assisting customers and agents with Property and Casualty insurance policies at Safeco's Licensed Sales Center.
• Running multiple successful spiff contests to increase production
• Overseeing and assisting other agents with their projects
• Chair of TIC committee
• Daily floor support
• Sending out information updates to Department

Liberty Lake

• National Licensed Insurance Agent. Assisting customers and agents with Property and Casualty insurance policies at Safeco's Licensed Sales Center.
• Multiple Special Projects
• Campaign Champion
• EOS Committee Member
• Daily Floor Support
• Assisting Unit Manager with multiple tasks to help the team succeed.

Spokane, Washington Area

• Responsible for managing the work load for Customer Relations department assigned.
• Evaluate productivity and other performance measures.
• Ensure team member quality and customer satisfaction by monitoring call quality through the use of call monitoring software. (Verint)
• Responsible for the mentoring and coaching of team members.
• Organized and facilitated team member meetings.
• Creates team incentive programs based on goals of the department.

• Sarbanes Oxley Audit – Collecting and providing data every quarter to the financial department within Pitney Bowes, Inc. to ensure we were in compliance with the audit process.
• Yellow Belt Training – Attended and completed Yellow Belt Six Sigma training
• Processing back end business requests as well as tracking and reporting statistical information to upper management.
• Assisting with Siebel regression / User Acceptance testing (UAT)
• Updating knowledge base with changes in business procedures.
• Creating and maintaining department training documents.

Spokane, Washington Area

• Made outbound calls selling a variety of products
• Top seller for company (4 years in a row)

Spokane, Washington Area

• Made outbound calls selling a variety of products for different programs

Lolo, Montana

• Made outbound calls selling magazine subscriptions to a customer base that had a valid Credit Card.

General Studies

Education record