Nick Espie Email & Phone Number

To accurately prepare weekly / monthly forecasts for call and non call handling work within operation.Ensure resource schedules are fit for purpose and identify ways of cost effective improvementMaintain accurate resource schedules across all areas of the company including, call centre, back office, projects.To be accountable for all Workforce Management information upload and maintenance. Lead Projects to improve the performance and growth within the department.Hold… Show more To accurately prepare weekly / monthly forecasts for call and non call handling work within operation.Ensure resource schedules are fit for purpose and identify ways of cost effective improvementMaintain accurate resource schedules across all areas of the company including, call centre, back office, projects.To be accountable for all Workforce Management information upload and maintenance. Lead Projects to improve the performance and growth within the department.Hold Daily/Weekly and Monthly performance reviews with all key stakeholders.Provide support and knowledge to contact centre team leaders in all areas including recruitment, staff coaching and development. Set staff development targets through 1-2-1’s, team meetings and daily buzz sessions. Take lead in end to end recruitment processes.Constant review of processes to ensure best practice guide is always maintained through performance accountability. Show less

Edinbrgh

Arrange all necessary resources within appropriate lead times to support delivery of all work schedules and programmes.Prepare and maintain resource plans which are capable of delivering objectives throughout project durations in accordance with company standards and guidance.Monitor progress against plans and report actual performance and variance against plans and forecast outcomes. Highlight key milestone and critical path issues to Line Management.Analyzing and presenting data… Show more Arrange all necessary resources within appropriate lead times to support delivery of all work schedules and programmes.Prepare and maintain resource plans which are capable of delivering objectives throughout project durations in accordance with company standards and guidance.Monitor progress against plans and report actual performance and variance against plans and forecast outcomes. Highlight key milestone and critical path issues to Line Management.Analyzing and presenting data to support recommendations.Provide resource schedules to support the development of Annual and Quarterly plans.Coordinate and optimise all resources for efficient maintenance delivery.Manage the effective resourcing of plan changes.Providing technical and administrative support to the group. Show less

Edinburgh, United Kingdom

Ownership of Short and Medium term forecastsScheduling for +200 FTE including all off line time across multiple sitesWFM management, Staff info and upkeep Delivering reporting strategies to all key stakeholders

Edinburgh