Advanced troubleshooting of customer issues and accountable for providing customers with timely resolution and feedback.

Advanced troubleshooting of customer issues and accountable for providing customers with timely resolution and feedback.

Design, implementation and management of the Microsoft Windows infrastructure

Installation and management of hardware and softwareMonitoring activities on the system and the networkPlanning and designing connections with external partiesAttention to administration and documentationInstalling updates and system controlsServicing computers and printersMaintaining backup procedures and disaster recovery plansAnalyzing and resolving incidents and problemsImplementing and documenting changesCreate a Windows Deployment ServiceConstruct a Print serviceDevelop group policiesAutomate Active Directory and Exchange Tasks through Windows PowerShell scripts Advance a SharePoint installation into productionMonitor and report on VMware issues

Daily activities included:All the standard Operation Level Agreed (OLA) tasks, based on the ITIL set of good practices.All the non standard OLA tasks such as installations of Microsoft or Novell Servers, resolving of complex problems and the implementation of additional changesApplication packaging using Novell Snapshot and Microsoft MSI technology. Distribution of applications via Novell ConsoleOneAdministrating GroupWise API Gateway 5.x and migrations (version 5.0 to version 6.0)Working between departments to ensure the delivery of agreed services, on time and above expectationMonitoring the servers and optimizing performance, reporting and advising on capacity managementCreate trend and impact analysis reports, warn of potential problems and bottlenecks.Show initiative, be aware of opportunities for additional commercial activities and advise the customers on new innovationsThe majority of activities are carried out from one location, enabling the support of many customers at the same time. On-site support was occasionally requiredInstalling updates and system controlsAnalyzing Event logsResolve complex problemsAutomate the installation of diverse operating systems through server and desktop virtualizations

Projects included:-CapgeminiInvestigated the advantages and disadvantages of ZenWorks Starter Pack, ZenWorks 2 and ManageWise. After testing all the products against each other it turned out ZenWorks 2 performed the best and most suited the requirements. The result was that Capgemini used ZenWorks 2 on all computers and laptops-Miss EtamExamined the need to upgrade the GroupWise WebAccess Viewer or whether an additional software patch would be sufficient. Concluded that the upgrade was necessary and carried out the work successfullyOptimized the startup file in order to stabilize and improve the performance of the Novell ServersWrote and scripted an application using Novell’s nMenu, Microsoft batch files Microsoft Excel to carry out the Server Health ChecksReorganized the file system for better security and performance-Comenius College Upgraded all Novell servers to new hardwareReplaced all the desktops and created new images using Novell’s snapshot. Acted as a senior team member in a project team that designed, developed and administrated a secure test center for the CITO exams. The centers were spread over 5 different locations and created to eliminate any single point of failure, the candidates could finish the exam even if the computer or server malfunctioned-EnecoImproved the acceptance procedure of new applications and innovations, communication skills and understanding the customer’s requirements were also very important in this role-Capgemini, Capgemini Academy and Comenius CollegeDesign, build and administer a central test site for various clients hereby replacing the need for numerous and often expensive test sites

-Daily activities included:System administration and 1st and 2nd line supportMonitoring server and network performance, creating reports about impact analysis and early warning of potential bottlenecksMaximize network efficiency through Novell LANalyser and enter statistics in a database for future referenceMaintain the backup and disaster recovery proceduresConfigure and deploy computers, user management and continue network securityManage the GroupWise version 3.x servers-Projects included:Improve the existing backup policy for long term data storageModernize the Novell MHS gatewayCreate, document and implement an anti-virus policyActivate a remote access policy for usersMake new images and manage the deployment of laptops

- Daily activities included:On-site and telephone support for various software and hardware issuesInstallation and administration of new equipment and applicationsSupport for UNIX Point of Sale machines- Projects included:Cable installations for LAN and MAN networks (Local and Metropolitan area Networks)Installation and configuration of Novell 3 servers for use in a WAN (Wide area Network)Design, build and administrate a completely new network for the University of Botswana consisting of Novell 3 servers and around 50 desktop computers with windows 95

- Daily activities included:Installation and administration of AutoCAD applicationsOn-site support for hardware and software disruptionsCOAX and UTP Cable installationsNovell Network installation and administration- Projects included:Organize and manage a stand at the Botswana Computer Fair Create and promote an AutoCAD printing service