Nick Ferguson Email & Phone Number

Charlotte, Nc, Us

Fort Mill, South Carolina, United States

I currently lead and oversee the Technician Resource Uptime Support Team (TRUST) and Fleet Applications Support Team, driving efficiency and innovation in diagnostic and technical support for our rental fleet. I work closely with our national vendors and OEMs to build and enhance cutting edge technology for our technicians. I deliver reporting and dashboard visibility to our field and senior leadership outlining tailored visual data insights on tooling and training gaps. I collaborate closely with cross-functional teams, including our Connected Solutions/IoT, MRO, and Fleet teams, to integrate systems and streamline processes for enhanced field performance. I built a one-stop-shop resource for all Sunbelt technicians to use from manual and bulletins to code lookups, and self-guided troubleshooting. I also built a call center comprised of expert technicians to help our field with more in-depth and complex repairs in turn helping our internal teams return our equipment to service as quickly as possible.

Fort Mill, South Carolina, United States

I lead the Technician Resource Uptime Support Team with a mission to empower our technicians with the knowledge, tools, and resources they need to excel in their roles and ensure equipment uptime.Our team of technical experts ensures quick and accurate issue resolution for our technicians. We act as the pivotal point of contact, diagnosing complex equipment issues and providing reliable support to keep our operations running seamlessly.Collaboration with our Connected Operations is a large part of this role, leveraging IoT and data analytics to transition from reactive to proactive support. My role involves translating data insights into actionable strategies, reducing equipment downtime, and enhancing our preventive maintenance protocols.

United States

As Business Systems Analyst, I was the liaison between the National Service Department, Auto Integrate, national vendor partners, technology teams, and business stakeholders. I worked with Auto Integrate to deliver tailored solutions for Enterprise that aligned with business objects and user needs effectively increasing uptime and customer satisfaction while decreasing spend and transaction times. I worked to enhance system integrations across platforms including the vehicle management software, payment systems, telecom systems, and customer-facing website. I tracked, collaborated, and drove progress for ongoing development projects to ensure completion. I authored comprehensive requirements and technical specifications for system enhancements. Then conducted through user acceptance testing to validate and refine project outcomes. I analyzed data and reporting to provide strategic recommendations on opportunities and automations. I lead the support operations for Auto Integrate to all Enterprise Fleet and Mobility teams. I held a key role in triaging issues with national partners and systems teams to prioritize appropriately and resolve quickly to minimize business impacts.

St Louis, Missouri, United States

As a Senior Service Advisor, I was promoted to team lead, overseeing medium-duty truck repairs and providing technical guidance to colleagues and repair facilities. I managed the most complex and high-dollar claims, requiring extensive ASE certifications and advanced technical expertise. I collaborated with repair facilities on diagnostics, repair strategies, and vendor negotiations to ensure fleet uptime and cost efficiency. I mentored team members and contributed to the development of future leaders. I played a key role in helping build strong vendor relationships which helped ensure quality service and reasonable pricing for our customers. As part of this role, I took on new initiatives such as Auto Integrate implementation, trainings, and feedback sessions.

St Louis, Missouri, United States

As a Service Advisor, I had elevated responsibilities to manage and oversee complex, in-depth, and higher-dollar maintenance and repair claims. I provided advanced technical support and guidance, leveraging additional ASE certifications and expanded technical expertise. I was a liaison between customers and vendors to ensure accurate diagnostics and cost-effective repair solutions. I supported the team in resolving escalated issues ensuring prompt customer satisfaction.

St Louis, Missouri, United States

I joined Enterprise Fleet Management in July 2011 as a Maintenance Coordinator, responsible for providing advice to customers and partnered vendors on vehicle maintenance and repair services. I reviewed maintenance requests to identify cost savings and operational efficiencies. Negotiated pricing of maintenance costs with vendors to achieve cost savings while maintaining quality service standards. Delivered exceptional customer support by addressing inquiries, resolving issues, and ensuring maintenance approvals.

Maryland Heights, Mo

Automotive Maintenance Technology

Bachelor Of Science Applied Management, Information Systems Management