Nick Flannagan Email & Phone Number

Auckland, Nz

Reporting to the Fleet Manager and Branch Manager. Check all vehicles ensuring that the vehicle matches with the vehicle ordered ensure companies standards are completed eg grooming, mechanical checks have been completed and ready for delivery.Arrange timing of delivery with the customer, Deliver the vehicle to the customer, ensure that the customer checks the vehicle so that they are satisfied. Obtain all the necessary sign offs required, also if there are vehicles to be returned ensure that happens. Once all paper work is in order file all documentation back with Manukau Toyota. If required, help the Groomers with picking up customers vehicles and return them to the customer when the work is done on the vehicle. Move vehicles around the Manukau Toyota commercial site.Work with leased Cars, Parts, Groomers, Mechanics and admin to achieve a timely delivery to the customer.

Reporting to the Managing Director , Manage the performance and efficiency of the call centre and Service team, perform regular staff and contractor reviews, Train and upskill call centre staff, Ensuring Technicians run sheets are full each day, Perform staff meetings weekly, Ensure professional standards at all times, Create and maintain a servicing schedule, Manage the customer service log.

Auckland, New Zealand

Reporting to the Managing Director , Manage the performance and efficiency of the call centre and Service team, perform regular staff and contractor reviews, Train and upskill call centre staff, Ensuring Technicians run sheets are full each day, Perform staff meetings weekly, Ensure professional standards at all times, Create and maintain a servicing schedule, Manage the customer service log.

Auckland City, New Zealand

Reporting to the Body Corp, Maintain the Apartments and grounds to the high standard seat by the Body Corp

Auckland, New Zealand

Reporting to the Manager, Working 24 hours a week, to establish new biasness with existing McKay customers finding and develop new customers the Auckland market,

Auckland

attend weekly operational meetings with CIBANZ management and other volunteer project managers for the leader to the Akirata ‘Ou Festival. Helped with some of the logistics and operational needs for the Akirata ‘Ou Festival on the 14th and 15th of November 2014. They included helping set up the market outside Akirata ‘Ou, establishing a waste manager system on site, establishing the traffic control on the main road outside the Festival, coordinating with other volunteers, liaison with the security company and CIBANZ, and general troubleshooting during the festival with the object of make the festival and enjoyable and stress free festival for CIBANZ’S patrons.

Auckland, New Zealand

Transpacific Industrial Solutions (Environmental Services) is a subcontractor to Fulton-Hogan & ARMA, a contractor for Ports Of Auckland (i.e P.O.A) & Firth Industries (Sweeping & Spill Response). I am responsible for the profitable growth & management of the continually developing Environmental Services – “Road Sweeping”- portfolio, with 7 full time & 3 part time workers.Ensuring optimisation of operational efficiency by regulating staff levels to meet work tenders, anticipating & addressing the customer concerns, without losing focus of the obligations of the Environmental Services- division.In Oct 2012, the introduction of 2 Fonterra sites to the existing environmental services portfolio, presented its’ own challenges. The reduction of landfill by up to 30%, by diverting refuse to the ‘recycling’ methods, in waste disposal. This required the cooperation between Transpacific Waste Management (i.e TWM), Transpacific Technical Services (i.e TTS) & Transpacific Industrial Solutions (i.e TIS) at these 2 sites, in order to achieve the recycling target.

Auckland, New Zealand

Operator (T.I.S) (Papakura) 2008-2009CCTV: I was responsible for assisting the primary operator in surveying stormwater systems, mainly the central to eastern bays areas.Stormwater: I was responsible for maintaining litter free storm water pipes & ponds in the Papakura district, in a team of 3 full time staff.Operator (T.I.S) (Ports Of Auckland) 2007-2008I was responsible for water blasting vehicles & machinery newly arrived into the country. Working in a team of 5 full time staff & 2 part time workers, cleaning these vehicles were a requirement before the “MAF- Release” could be issued. Our daily objective was to complete as many containers full of these vehicles & machinery, ready for MAF inspections.

Auckland Cbd & Botany Downs Auckland

Branch Manager (CBD Auckland) April 2004- Oct 2006I was responsible for the overall management of the CBD branch, with a staff of 10 full time & 35 part time workers, & stockholding. My responsibilities included the management of all matters relating to HR, Marketing, Finance, Q.A & OSH policies & procedures for the CBD branch. Specifically staff recruitment, monitoring, & motivating the accomplishment of sales targets within the retail outlets.Branch Manager (Botany Downs Auckland) Feb 2004- Apr 2004In 2004, I was brought into Botany Downs to improve staff performance, working with a staff of 13 full time & 25 part time workers. My responsibilities included the recruitment, induction & supervised training of staff within the retail settings.

Hamilton

Reporting to the Hamilton Branch manager, with a staff of 10 full time & 10 part time, my responsibilities were the successful management of retail targets, staff, customers, & stock movement.

Hamilton

Reporting to the Departmental Manager, with a staff of up to 5 at a time, my main objective was to learn the facets of a Departmental Manager. My responsibilities included strategic product placement in discussion with Departmental Managers, conducting training for staff in product knowledge & appropriate sales techniques.

Hamilton

As part of a team of 9 full time workers, I was responsible for processing & checking documentation on inwards & outwards goods for the retail store.

Nzim Certificate In Management, Management, A In Introduction To Management, A+ Employment Relations

805B Introduction to Management: A 801B Employment Relations: A+ on going Study

Education record