Nick Franklin

Nick Franklin Email and Phone Number

Program Lead- AWS SCA @ Rackspace Technology
Queen Creek, AZ, US
Nick Franklin's Location
Mesa, Arizona, United States, United States
Nick Franklin's Contact Details

Nick Franklin personal email

About Nick Franklin

AWS Tech Alliance Director, Program Manager, Enablement Specialist, and Customer Success Leader passionate about developing programs, products, partners, and account teams to better connect IT solutions with business outcomes. More Info:For the past several years I have worked with AWS, Product, Training, Customer Success, Sales and senior leadership teams, as well as businesses of all sizes to translate cloud-based solutions and Alliance motions into desired business outcomes. My efforts are centered around developing meaningful solutions, content, and expectations that allow stakeholders to take action and make decisions that are as well informed as possible. I hold a Masters Degree in Adult Education and Training and additional degrees and experience in behavioral psychology. My educational and professional background drives me in every engagement to treat others the same way I would want to be treated and while that may sound cliche, it has directly translated into superior outcomes in gaining and growing participation and financial commitment from internal and external stakeholders.

Nick Franklin's Current Company Details
Rackspace Technology

Rackspace Technology

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Program Lead- AWS SCA
Queen Creek, AZ, US
Nick Franklin Work Experience Details
  • Rackspace Technology
    Program Lead- Aws Sca
    Rackspace Technology
    Queen Creek, Az, Us
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  • Fortra
    Global Technology Alliance Director (Aws) & Better Together Evangelist
    Fortra Apr 2023 - Present
    Eden Prairie, Minnesota, Us
    Formerly known as Help Systems, Fortra brings together numerous industry-leading technology companies spanning multiple cybersecurity software and managed services domains committed to being the cybersecurity ally for businesses the world over. As Global Technology Alliance Director I am responsible for the technology integrations of Fortra solutions and AWS services and competency programs that enhance our technical capabilities, expand our joint co sell motions, and add demonstrable value to our customers.Specific responsibilities include: Building AWS Marketplace Listings; creation and delivery of product enablement including: marketing collateral, in-person training and webinars; SME for AWS Alliance best practices and GTM strategy, program manager of co build efforts and integrations with AWS technology and Fortra cybersecurity solutions.
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  • Alert Logic
    Technology Alliance Director (Aws)
    Alert Logic Jul 2022 - Apr 2023
    Eden Prairie, Minnesota, Us
    Alert Logic is a global leader in Managed Detection and Response (MDR) supporting and securing businesses across a multitude of IT infrastructure paradigms. I am responsible for managing AWS & Alert Logic technical integrations, launch partnerships, and design wins that further extend Alert Logic's capabilities to deliver the most comprehensive MDR solution available in the market. I’ve overseen multiple technical integrations that have expanded our footprint further into the AWS partner ecosphere in addition to developing and delivering technical enablement content to AWS and other channel/alliance partners.
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  • Rackspace Technology
    Program Manager Iv, Aws Managed Services
    Rackspace Technology Feb 2021 - Jul 2022
    San Antonio, Texas, Us
    Direct Customer Success Operations for Managed AWS Services including an organization of over 150 globally distributed CSMs, Account Executives, and leaders. Produce and deliver training and enablement content for our Customer Success and Sales teams. Oversee complex requirements and senior level escalations for our managed AWS customers and their account teams. Cross-functionally engage with teams spanning Support Engineering, Operations, senior leadership, and 3rd party hyperscalers to enhance the experience of our customers and the delivery of our products. Collaborate with Product teams to ensure design and access of information is accurate a readily available to support units. Developed and implemented the customer success strategy for go to market managed services on AWS as part of a strategic merger and acquisition. Responsible for up-skilling hundreds of customer success and delivery Rackers on AWS.
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  • Rackspace Technology
    Senior Technical Account Manager, Fanantical Support For Amazon Web Services (Aws)
    Rackspace Technology Dec 2017 - Jan 2021
    San Antonio, Texas, Us
    Rackspace is a Premier Partner and Managed Services Provider for AWS. I was responsible for creatively managing the relationship between Rackspace and a customer base ranging from small businesses to Fortune 100 companies consuming AWS. I helped develop, implement, and maintain the cloud strategy for clients across the US. This included cost and resource optimization, evaluation of security posture, and consulting around refactoring applications to make use of leading edge Dev Ops technologies such as infrastructure as code, containers, and CICD pipelines. I worked closely with sales and product managers to develop strategies and enhance offerings to meet customers' needs in the rapidly evolving IT landscape.
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  • Rackspace Technology
    Account Executive
    Rackspace Technology Jun 2016 - Dec 2017
    San Antonio, Texas, Us
    I strategically managed and grew an account base of 100+ accounts by providing IT infrastructure consulting across a vast portfolio of hundreds of various services and products that included VMware, Hyper V, Azure, AWS, Open Stack, Cisco, Alert Logic, Imperva, CloudFlare and others. I led a culture-focused organization within my segment with the purpose of providing enablement to fellow team members and boosting morale. I also served as a mentor for new and developing Rackers.
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  • University Of Phoenix
    Executive Enrollment Advisor
    University Of Phoenix Jun 2007 - Nov 2015
    Phoenix, Az, Us
    University of Phoenix pioneered distance learning. As an Executive Enrollment Advisor I advised prospective students in undergraduate and graduate programs. I coordinated efforts across multiple departments and teams to ensure students had the best opportunity not just to enroll in college but to graduate college with their degree. I also served as a coach and mentor to numerous new advisors and created training and enablement materials leveraged across the organization.
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  • Starbucks
    Shift Supervisor
    Starbucks Apr 1999 - Apr 2007
    Seattle, Wa, Us
    As a supervisor I believe in leading by example and being a servant leader. I was responsible for delegating operational tasks to staff to optimize overall effectiveness. I enhanced the scope of business and increased the reach and profit of my store through active relationship building with customers. I was responsible for financial accounting of revenue during my shifts and for training and mentoring baristas.
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  • Seaworld Parks & Entertainment, Inc.
    Animal Trainer
    Seaworld Parks & Entertainment, Inc. May 2002 - Jan 2006
    Orlando, Florida, Us
    SeaWorld is the world's preeminent marine zoological institution. As a marine mammal trainer I was responsible for the health, well being, safety and training of whales, dolphins, sea lions, walruses, and otters. I performed in shows, led educational presentations and interaction programs, and helped create unforgettable experiences for thousands of guests.
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Nick Franklin Skills

Rackspace Cloud Computing Rackspace Cloud Openstack Amazon Web Services Microsoft Azure Cloud Computing Iaas Private Cloud Hybrid Cloud Cloud Security Cloud Storage Vmware Higher Education Public Speaking Coaching Adult Education Admissions Leadership Leadership Development Training Customer Service Staff Development Distance Learning Career Counseling Enrollment Management Student Recruiting Student Financial Aid Resume Writing Team Building Student Affairs Academic Advising E Learning Instructional Design Critical Thinking

Nick Franklin Education Details

  • University Of Phoenix
    University Of Phoenix
    Adult Education And Training
  • University Of Phoenix
    University Of Phoenix
    Psychology
  • Texas A&M University Galveston Campus
    Texas A&M University Galveston Campus

Frequently Asked Questions about Nick Franklin

What company does Nick Franklin work for?

Nick Franklin works for Rackspace Technology

What is Nick Franklin's role at the current company?

Nick Franklin's current role is Program Lead- AWS SCA.

What is Nick Franklin's email address?

Nick Franklin's email address is ni****@****ace.com

What is Nick Franklin's direct phone number?

Nick Franklin's direct phone number is +121031*****

What schools did Nick Franklin attend?

Nick Franklin attended University Of Phoenix, University Of Phoenix, Texas A&m University Galveston Campus.

What are some of Nick Franklin's interests?

Nick Franklin has interest in Education, Environment.

What skills is Nick Franklin known for?

Nick Franklin has skills like Rackspace, Cloud Computing, Rackspace Cloud, Openstack, Amazon Web Services, Microsoft Azure, Cloud Computing Iaas, Private Cloud, Hybrid Cloud, Cloud Security, Cloud Storage, Vmware.

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