Nick Gaither Email & Phone Number

Eden Prairie, Minnesota, United States

Richfield, Minnesota, United States

Provided Level II infrastructure support by solving technical problems related to hardware, software, and networking over the phone and Microsoft Teams.- Guided both technical and non-technical personnel through complex technical troubleshooting to fix hardware, software, and networking issues at Best Buy locations – decreasing downtime and lost productivity for 3000 staff- Facilitated the training of new hires on standard operating troubleshooting procedures, customer engagement… Show more Provided Level II infrastructure support by solving technical problems related to hardware, software, and networking over the phone and Microsoft Teams.- Guided both technical and non-technical personnel through complex technical troubleshooting to fix hardware, software, and networking issues at Best Buy locations – decreasing downtime and lost productivity for 3000 staff- Facilitated the training of new hires on standard operating troubleshooting procedures, customer engagement, and documentation to ensure new analysts can perform quality work as quickly as possible, increasing consistency across new hires in the IT-Infrastructure department- Consistent top 3 performer on a team of 20 Support Analysts.- Utilized ServiceNow to triage up to 45 IT Support tickets per week and provided thorough documentation for each ticket to ensure each troubleshooting step was understood by both technical and non-technical readers, leading to more consistent troubleshooting across team members and stores.- Selected as 1 of 3 analysts to spearhead an experimental deployment project Show less

Minneapolis, Minnesota, United States

Conducted basic threat detection and incident response using tools such as Cofense Triage, Microsoft Azure Active Directory, and Splunk Enterprise Security.- Analyzed potential spam emails for malicious threats and phishing attempts, remediating an average of 100 malicious emails per day, preventing the possible disclosure of sensitive data.- Leveraged Microsoft Azure AD to verify whether a user’s sign-on or account was at risk to prevent intrusion of malicious actors.- Created… Show more Conducted basic threat detection and incident response using tools such as Cofense Triage, Microsoft Azure Active Directory, and Splunk Enterprise Security.- Analyzed potential spam emails for malicious threats and phishing attempts, remediating an average of 100 malicious emails per day, preventing the possible disclosure of sensitive data.- Leveraged Microsoft Azure AD to verify whether a user’s sign-on or account was at risk to prevent intrusion of malicious actors.- Created process documentation for the interns to facilitate intern development, leading to a more cohesive intern-development program.- Assisted other analysts on the SOC team in investigating and supporting incident response using multiple tools such as Crowdstrike and Splunk.- Created and presented training sessions on security-related subjects such as DLL Injection, Kerberos attacks, and various security tools with other interns. Show less