Nick Ginther, Aic, Afis Email & Phone Number

• Managed a team of 16 direct reports who collect on accounts that were cancelled with an outstanding balance. Accountable for resolving complaints, controlling expenses, overall engagement, and coaching/developing employees.• Completed first Money Services Lean Discovery event that resulted in the implementation of 12 countermeasures to improve internal collections processes and gain efficiencies. • Led team to collect a total of $81 million dollars in outstanding premium during 2022.… Show more • Managed a team of 16 direct reports who collect on accounts that were cancelled with an outstanding balance. Accountable for resolving complaints, controlling expenses, overall engagement, and coaching/developing employees.• Completed first Money Services Lean Discovery event that resulted in the implementation of 12 countermeasures to improve internal collections processes and gain efficiencies. • Led team to collect a total of $81 million dollars in outstanding premium during 2022. • Co-lead departmental Hoshin Strategy for Money Services department. Show less

Des Moines, Iowa, United States

• Led a team of 13 direct reports who handled over 80 types of processing tasks within a Money Services team.• Trained, mentored, and developed a team of tenured processing associates. • Helped create staffing efficiencies by leading a departmental staffing study to determine the correct number of staff needed in the office for in-office work resulting in a reduction of 1 FTE.

Des Moines, Iowa

• Responsible for driving profit on a farm book of $15 million. Achieved permissible loss ratio in ¾ of assigned states and farm owners rate target for all four assigned states. • Fostered strong professional relationships with agency partners by educating them on company products, services, and underwriting philosophy. • Partnered with Sales stakeholders to resolve issues, review agency performance, and identify sales opportunities. • Participated in divisional mentoring program… Show more • Responsible for driving profit on a farm book of $15 million. Achieved permissible loss ratio in ¾ of assigned states and farm owners rate target for all four assigned states. • Fostered strong professional relationships with agency partners by educating them on company products, services, and underwriting philosophy. • Partnered with Sales stakeholders to resolve issues, review agency performance, and identify sales opportunities. • Participated in divisional mentoring program for emerging leaders to provide guidance that encourages individuals to improve and accelerate performance. • Actively involved in Lean problem-solving activities to define problems, assess current state root causes, design, test solutions and implement solutions, and continuously improve to permanently eliminate problems. Show less

Des Moines, Iowa Area

• Reviewed and settled a monthly average of 60 first and third- party diminished value claims. Ensured excellent customer service and communicated the claims process with the insured.• Responsible for training, on-boarding, and mentoring three new claims representatives. • Negotiated comparative fault involving multiple parties including claimants, attorneys, and other insurance companies.• Developed solutions for escalated claims to satisfy involved parties, while meeting… Show more • Reviewed and settled a monthly average of 60 first and third- party diminished value claims. Ensured excellent customer service and communicated the claims process with the insured.• Responsible for training, on-boarding, and mentoring three new claims representatives. • Negotiated comparative fault involving multiple parties including claimants, attorneys, and other insurance companies.• Developed solutions for escalated claims to satisfy involved parties, while meeting organizational goals. Show less

Des Moines Iowa

• Managed Claims teams of 10-14 direct reports. Responsible for monitoring service levels, customer satisfaction, complaint resolution, Department of Insurance inquiries, expense control, Claims Best Practices, claims workflow, overall engagement, and coaching/developing employees.• Spearheaded the first Claims continuous improvement project from pilot to inception, through careful coordination with leadership and technical partners resulting in higher customer satisfaction scores and… Show more • Managed Claims teams of 10-14 direct reports. Responsible for monitoring service levels, customer satisfaction, complaint resolution, Department of Insurance inquiries, expense control, Claims Best Practices, claims workflow, overall engagement, and coaching/developing employees.• Spearheaded the first Claims continuous improvement project from pilot to inception, through careful coordination with leadership and technical partners resulting in higher customer satisfaction scores and policy retention.• Partnered with Casualty department to create a streamlined process to ensure better member experiences and improve associate engagement.• Coordinated with senior leaders from all 7 claims zones to ensure consistent claims handling and compliance with state and department of insurance regulations.• Led teams in areas of Material Damage, Non-Injury Liability Claims and Non-Injury Immediate Settlement. Show less

Des Moines, Iowa Area

• Supervised a Claims Call Center team, with up to18 direct reports, providing first contact for claims notice of loss.• Developed incentive programs, established team mentors, and coached associates to drive team performance in areas of technical execution and customer satisfaction.• Created and implemented an action plan based on team feedback to raise team engagement and employee satisfaction.

Camp Dodge, Iowa

I was a member of the Army National Guard, starting my career as an enlisted soldier and later was commissioned as an officer after completing the ROTC program at Iowa State University. As Detachment Commander (1st Lieutenant), I managed Iowa’s largest National Guard detachment with over 200 soldiers, responsible for the detachment’s overall readiness through strength maintenance, attrition management, challenging training, leader development, and equipment. Responsibilities… Show more I was a member of the Army National Guard, starting my career as an enlisted soldier and later was commissioned as an officer after completing the ROTC program at Iowa State University. As Detachment Commander (1st Lieutenant), I managed Iowa’s largest National Guard detachment with over 200 soldiers, responsible for the detachment’s overall readiness through strength maintenance, attrition management, challenging training, leader development, and equipment. Responsibilities included: • Instructing classes on policies and guidelines including sexual harassment and equal opportunity• Establishing a positive environment by ensuring appropriate mentoring and coaching while monitoring behavior of returning deployed soldiers, counseling those challenged by transitioning back to home life• Creating unit cohesion between deployed and non-deployed soldiers through education and teambuilding activities As Armament Platoon Leader (2nd Lieutenant), I led 33 soldiers during a 12-month deployment to Iraq and supervised the well-being of over 70 soldiers as the Officer in Charge of a robust, 24-hour base security mission, guaranteeing the safe return and reintegration of personnel and equipment.Key accomplishments of this position include:• Re-enlisted and retained over 80% of soldiers whose enlistments had ended while deployed• Maintained equipment accountability for more than $240,000 in U.S. equipment with zero losses • Received multiple awards and recognition for superior mission completion and professionalism Show less

Des Moines, Iowa Area

As Specialty Products Trainer, I served as the key instructor in personal lines insurance products training and evaluated training needs and training plans for 46 operating states. During my tenure as trainer, I exceeded the goal of training 7000 individuals by over 10% due to comprehensive planning, forecasting, and conducting over 300 web-based and face-to-face training sessions.• Designed, developed, and implemented successful face to face and web-based training presentations… Show more As Specialty Products Trainer, I served as the key instructor in personal lines insurance products training and evaluated training needs and training plans for 46 operating states. During my tenure as trainer, I exceeded the goal of training 7000 individuals by over 10% due to comprehensive planning, forecasting, and conducting over 300 web-based and face-to-face training sessions.• Designed, developed, and implemented successful face to face and web-based training presentations through topic research, product team collaboration, and critical information identification.• Prepared budget estimates and managed allocated monies for program expenses using cost saving measures. Show less

Des Moines, Iowa Area

My responsibilities as Senior Claims Representative included reviewing a monthly average of 120 personal auto claims, injuries and comparative fault as well as homeowner’s liability claims. I negotiated comparative fault with involved parties and skillfully coordinated and dealt with as many as three management-level customer complaints per week. • Earned one of the highest average customer services rating scores of 92% over the department average of 82%.• Selected to represent… Show more My responsibilities as Senior Claims Representative included reviewing a monthly average of 120 personal auto claims, injuries and comparative fault as well as homeowner’s liability claims. I negotiated comparative fault with involved parties and skillfully coordinated and dealt with as many as three management-level customer complaints per week. • Earned one of the highest average customer services rating scores of 92% over the department average of 82%.• Selected to represent department as part of regional claims committee to plan several departmental events and fundraisers to improve employee engagement . Show less

Bachelor Of Science (B.S.), Agricultural Studies

Activities and Societies: Army ROTC

Associate Of Arts And Sciences (Aas), Agricultural Business