LTCG/contracted by On Demand Services 3/26/20 – PresentRemote Desktop Support• Remote support of Desktop and VDI(vmware)OS Win 10 and Win 7 machines.• Support of cisco VPN, RSA and OKTA• Working support tools active directory management, SCCM and vmware management.• Support of Office 365 and exchange systems• Ticket monitoring using Service Now• Application support Avaya CMS, Avaya one X agent and other Avaya Softphone tools,Vmware horizon, google chrome… Show more LTCG/contracted by On Demand Services 3/26/20 – PresentRemote Desktop Support• Remote support of Desktop and VDI(vmware)OS Win 10 and Win 7 machines.• Support of cisco VPN, RSA and OKTA• Working support tools active directory management, SCCM and vmware management.• Support of Office 365 and exchange systems• Ticket monitoring using Service Now• Application support Avaya CMS, Avaya one X agent and other Avaya Softphone tools,Vmware horizon, google chrome and other client software, ltcas, cltcas, eltcas, case360, link FMS and other misc web applications. Show less

United Health Group Technologies/Optum Technologies 7/2003 – 3/2019Windows System Administrator 7/2006 – 3/2019• Support of over 30,000+ Servers (virtual and standalone). • Supporting maintenance and upkeep of servers including hardware repair, back up and restores, creating maintaining file shares, diskspace monitoring and cleanup, support of file structures and shares on NAS devices.• Technical support of Vmware ESX host hardware and OS, Cisco UCS hardware and OS support… Show more United Health Group Technologies/Optum Technologies 7/2003 – 3/2019Windows System Administrator 7/2006 – 3/2019• Support of over 30,000+ Servers (virtual and standalone). • Supporting maintenance and upkeep of servers including hardware repair, back up and restores, creating maintaining file shares, diskspace monitoring and cleanup, support of file structures and shares on NAS devices.• Technical support of Vmware ESX host hardware and OS, Cisco UCS hardware and OS support Window OS and HP hardware support.• Processed tickets through Service Now automated and client driven. • Primary pager support on level 1 and 2 support outage events. level 2 = (100 or more people having issue)• Support of network printing issues, network connectivity issues.• Supported servers primarily hosted: SQL, Citrix, Altiris, IIS Web based, File and print and other Miscellaneous proprietary applications.• Remote support of sites throughout the US and the world. Show less

Desktop and Remote Solutions Support 7/2003 -6/2006 Desktop support 03-05• Provide level II/III desktop/laptop support for Windows NT, 2000, and XP Professional including migrations to XP.• Duties required reimaging machines installing software new/updates troubleshooting issues software and hardware on all machines and printers.• Application support for Microsoft Office 97/2000, Visio 2000/2002, Project 98/2000/XP, Lotus Notes, outlook mail VPN… Show more Desktop and Remote Solutions Support 7/2003 -6/2006 Desktop support 03-05• Provide level II/III desktop/laptop support for Windows NT, 2000, and XP Professional including migrations to XP.• Duties required reimaging machines installing software new/updates troubleshooting issues software and hardware on all machines and printers.• Application support for Microsoft Office 97/2000, Visio 2000/2002, Project 98/2000/XP, Lotus Notes, outlook mail VPN and proprietary software.Remote solutions support 06• Lead coordinator of migration of windows 2000 to windows XP, the Setup, configuration and migration of new workstations remotely using Altiris. I migrated 35-50 machines per night 3 nights a week for month in prep for migration and then created documentation on migrations and trained co-workers on process.• Primarily reimaged or migrated PCs and installed new software and updates as needed remotely.• Secondary work diagnose/troubleshoot tickets in remote solution queue consisting of issues with VPN, variety of software and OS issues and PC hardware and network issues… Show less

Alternative Resources (ARC) contracted to IBM 7/1996 - 7/2003Desktop Support Moves Team 8/1999 – 7/2003• Desktop Support Lead of Windows NT, 2000 and XP migrations.• Was Team Lead coordinating migration of win95 to windows 2000 the Setup, configuration and migration of 7000 new workstations and physical swap out of equipment.• In charge of physically moving and resetting up equipment across American express campus downtown between buildings, included updating printer queues… Show more Alternative Resources (ARC) contracted to IBM 7/1996 - 7/2003Desktop Support Moves Team 8/1999 – 7/2003• Desktop Support Lead of Windows NT, 2000 and XP migrations.• Was Team Lead coordinating migration of win95 to windows 2000 the Setup, configuration and migration of 7000 new workstations and physical swap out of equipment.• In charge of physically moving and resetting up equipment across American express campus downtown between buildings, included updating printer queues lotus notes and NIC setting on as needed. Show less

Helpdesk Support 7/1996 To 7/1999Helpdesk Support of windows 95 migrations from windows 3.1 and IBM OS2and ongoing support of windows 95 platform including Office, lotus notes, network printing and other proprietary software.