Nick Gutierrez Email and Phone Number

SUBJECT MATTER EXPERT: Part of the team responsible for defining and executing the customer communications strategy when security events impact Microsoft's Cloud+AI suite of products and services. Focused on developing Microsoft's voice and style when talking about security events in public-facing messaging.COMMUNICATIONS MANAGER: Wrote, edited, and published customer communications for security and/or privacy events impacting Microsoft's Cloud+AI suite of products and services… Show more SUBJECT MATTER EXPERT: Part of the team responsible for defining and executing the customer communications strategy when security events impact Microsoft's Cloud+AI suite of products and services. Focused on developing Microsoft's voice and style when talking about security events in public-facing messaging.COMMUNICATIONS MANAGER: Wrote, edited, and published customer communications for security and/or privacy events impacting Microsoft's Cloud+AI suite of products and services. Contributed to public blog posts published by security and privacy teams through official Microsoft websites and other forums. Acted as a primary point of contact for customer messaging for both outage and security events impacting Microsoft's Azure cloud platform.CRISIS MANAGEMENT: Participated in Microsoft's crisis response for security and/or privacy events impacting Cloud+AI products and services. Helped coordinate a unified and consistent response across both customer-facing teams (customer support, social media) and internal personnel (engineering, security). Participated in on-call rotations for both Azure security communications and Azure outage communications. Show less

SUBJECT MATTER EXPERT: Acted as primary consultant for new and existing crisis communications programs across Rational's client base. Managed international team responsible for planning and delivering crisis communications solutions.BUSINESS DEVELOPMENT: Contributed to the research and planning of new business opportunities for Rational, particularly those with a crisis communications component. Identified key opportunities for potential new clients and consulted senior leadership of… Show more SUBJECT MATTER EXPERT: Acted as primary consultant for new and existing crisis communications programs across Rational's client base. Managed international team responsible for planning and delivering crisis communications solutions.BUSINESS DEVELOPMENT: Contributed to the research and planning of new business opportunities for Rational, particularly those with a crisis communications component. Identified key opportunities for potential new clients and consulted senior leadership of both Rational and potential clients on possible communications solutions.PROGRAM MANAGEMENT: Oversaw the implementation of client's crisis communications program. Helped identify and define the necessary KPIs and ensured their successful delivery to the client. Responsible for rolling out process updates or changes across an international crisis response team and provided feedback where necessary. Show less

PROJECT MANAGEMENT: Responsible for developing and maintaining vendor crisis communications program. Worked with leadership to establish a clear set of KPIs and managed their implementation across the team. Collaborated with client on research and development of new solutions or processes and oversaw their rollout across both vendor and client teams.CRISIS MANAGEMENT: Participated in client's crisis response process. Utilized internal monitoring and alerting to identify emerging issues… Show more PROJECT MANAGEMENT: Responsible for developing and maintaining vendor crisis communications program. Worked with leadership to establish a clear set of KPIs and managed their implementation across the team. Collaborated with client on research and development of new solutions or processes and oversaw their rollout across both vendor and client teams.CRISIS MANAGEMENT: Participated in client's crisis response process. Utilized internal monitoring and alerting to identify emerging issues and engage relevant crisis response teams across engineering, marketing, and legal to ensure incident resolution. Responsible for delivering emergency communications to both consumers and stakeholders.COPYWRITING: Drafted and edited creative copy to be published through the client's social media and blog channels, including ghostwriting posts on behalf of senior management. Show less

COMMUNITY MANAGEMENT: Managed social media profiles for multiple Microsoft organizations and projects in both a B2C and B2B capacity. Social media profiles included Twitter, Reddit, LinkedIn, and Facebook.CRISIS MANAGEMENT: Drafted and published emergency communications for both external customers and internal stakeholders in a crisis management capacity.PROJECT MANAGEMENT: Managed a small team responsible for curating, editing, and publishing creative social media content and… Show more COMMUNITY MANAGEMENT: Managed social media profiles for multiple Microsoft organizations and projects in both a B2C and B2B capacity. Social media profiles included Twitter, Reddit, LinkedIn, and Facebook.CRISIS MANAGEMENT: Drafted and published emergency communications for both external customers and internal stakeholders in a crisis management capacity.PROJECT MANAGEMENT: Managed a small team responsible for curating, editing, and publishing creative social media content and maintaining brand image for one of Microsoft’s social media projects.COPYWRITING: Drafted and edited creative copy to be published through the client's social media and blog channels, including ghostwriting posts on behalf of senior management. Show less

- Analyzed an assortment of business issues impacting retail outlets to corporate end-users in order to arrive at possible resolutions- Assessed any possible business impact and thoroughly documented any steps taken to try and resolve incidents- Utilized various word processors and ticketing systems in order to route incidents to the appropriate support group with the relevant documentation- Coordinated with various support groups, both Starbucks-internal (i.e. Store Design… Show more - Analyzed an assortment of business issues impacting retail outlets to corporate end-users in order to arrive at possible resolutions- Assessed any possible business impact and thoroughly documented any steps taken to try and resolve incidents- Utilized various word processors and ticketing systems in order to route incidents to the appropriate support group with the relevant documentation- Coordinated with various support groups, both Starbucks-internal (i.e. Store Design, Business Intelligence) and external vendors, to properly analyze and resolve incidents- Developed familiarity with a handful of business, communications, and research applications, including SAP and Tableau Show less

- Designed assignments and exams in order to help convey the fundamental principles of critical thinking and the methods of Philosophy- Served as moderator for in-class debates and discussions- Related course material to on-going issues on a local, national, and international level- Used classroom and web-based technologies in order to engage students on course material, as well as keep students up-to-date on their performance in the course