- Outline and define key roles for the RSDC IT Job Family and Classifications- Develop and maintain employee evaluations and benchmarks while setting Goals and Achievements for individuals in the department- Evaluate long term IT Solutions based on Business needs- Project Development and Management. Organize, plan and implement projects based on needs.- Added as a Project Manager for a new Acquisition, MISA Specialty Processing (2022)- Vendor contract management- Administration of the PLEX UX and Classic ERP System. Create and update tickets for the Company within the ERP system while working with other departments- Maintain a rolling Three year budget plan.- Develop and implement departmental policies and procedures while recommending modifications to system operations.- Continually evaluating new technologies and opportunities to improve office and plant productivity and efficiency.- Office 365 Administration, implementation and management. Includes all Billing and Outlook administration. Knowledge of Active Directory and Microsoft Azure.- Mentor employees on career development and performance improvement- Develop Cyber Security Policy and Procedures

- Project Development and Management. Organize, plan and implement projects based on needs. - Assist in budgeting- Develop and maintain employee evaluations and benchmarks while setting Goals and Achievements for individuals in the department- Administer PLEX ERP system- Evaluate long term IT Solutions for a Manufacturing environment- Assist with developing and implementation of departmental policies and procedures while recommending modifications to system operations.

PC management via Microsoft SCCM. Software maintenance and support. Hardware diagnostic and repair. Mobile device setup/diagnostic/repair. Executive and Board Member support. Network management, software development and database administration. May also provide technical support to the business or an organization's employees and train non-technical workers on the business' information systems. Design or recommend systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Determine the practicality of changes and modification of systems. Work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system.-C-Suite support (Executive and Board of Directors IT support)-2nd and 3rd level Software support-IT documentation-Project management

Executive and Board IT support2nd and 3rd level Software supportIT documentationProject managementOther duties still included in the IT Analyst description

Tasks associated with the identification, deployment, and support of infrastructure technologies to support the company’s business requirements. Analyzes business problems, identifies technology options, and defines detailed specifications of technology solutions. Performs prototyping, design, development, testing, debugging, documentation and implementation of software applications. Applies analytical skills to implement and support small projects or portions of larger projects. Imaging and deployment of PC'sSoftware maintenanceHardware maintenancePrinter setupCablingPhone setup

3rd party hardware support - Printers / PC's / ServersDell Certified Support TechnicianMinor software support - Reloading of Windows and various software's.

POS, hardware and software support for Retail Kroger Stores.