Nick Hackett Email & Phone Number

Blue Ash, Oh

•Serve as the procurement SME for the PMO. Submit requisitions for Project Managers to approve. Assist vendors and Project Managers enterprise wide with any invoicing issues. Run Wells Fargo report periodically and apply the charges to the necessary projects.•Assist the Procurement team, Project Managers, and Vendors with setting up vendors in the Vendor Payment System and procurement system. •Work with the Financial Management team and RASC to clear items of the reconciliation report. •Coordinator for the Pre-CA $4M expense allocation. Responsible for analyzing, monitoring and reporting. Process any adjustments including working with the Project Managers in paying back any capital to the Pre-CA. •Run various financial reports for the Financial Management team and Resource Managers to assist with various budgets.•Project Manage a $230k project to standardize warehouse payables.

Blue Ash, Oh

•Provided assistance to Kroger pharmacies by troubleshooting and fixing technical issues. Specialized in Easyfill PRN and other pharmacy applications, with additional skills in Desktop support.•Assisted with a PMO project by updating capital reports in Business Objects. Responsible for working with project managers to gather the financial information to provide cost analysis for Project Review Board utilizing Business Objects. •Served as Kroger Support Center (KSC) Back Up Team Lead, which includes responsibility for acting as a liaison with other IS&S teams and within the Support Center to communicate real-time issues; assisting with notifications during outages including changes to call processing; Monitor real-time call queues to ensure proper staffing is available and make real time adjustments to people skills to meet service level goals; hold team members accountable for daily tasks; and coordinate resources for escalations, assistance, and mentoring.•Selected as a Knowledge Author, with responsibility for creating documentation to standardize processes and procedures. •Act as Call Management Agent (CMA) for pharmacy group. Responsible for serving as primary contact for outages; work calls assigned to the group; serve as primary contact for level 3, Team Leads, and members of other KSC-Teams, as well as creating the CMA schedule for the pharmacy team.• Led additional projects within the KSC such as Ricoh printer replacement and updating memory in computers within all pharmacies enterprise wide. Co-chair bi-weekly meetings with Ricoh to discuss possible improvements to the process in switching out the printers. Devised strategy with each KTM to address updating the memory and the associated cost to each division. •Responsible for updating and adding new information to SharePoint. Update the KSC SharePoint site daily with employee absences to be used by management. •Selected as trainer and mentor for new hires

Georgetown, Ky

•Managed cash handling and daily deposits•Responsible for store inventory, including ordering and rotation to ensure proper stock levels were maintained.•Provided customer service and sales support to new, current and prospective customers, including applying payments to client accounts.

Western Hills, Oh

•Managed cash handling and daily deposits.•Responsible for store inventory, including, monthly audits, receiving, and stock rotation.•Provided customer service and sales support to new, current and prospective customers, including applying payments to client accounts.

Colerain, Oh

•Selected for the Leadership Development Program •Responsible for store inventory, including, monthly audits, receiving, and stock rotation.•Managed cash handling and daily deposits•Provided customer service and sales support to new, current and prospective customers, including applying payments to client accounts.

Bachelor Of Science In Business, Accounting, Gpa: 3.43

Associate Of Arts (A.A.), Criminal Justice, Gpa: 3.83