Nick Halik Email & Phone Number

Madison, Wisconsin, United States

• Create product strategy and business requirements for new features or products.• Responsible for product vision and continuous improvement.• Lead and obtain strategic buy-in from internal and external stakeholders.• Help drive sales success and customer satisfaction by providing the sales and support teams with product training and development improvement support.• Lead new customer on board process. Serve as intermediary between technical team and clients to ensure efficient start up for client success. • Maintain and prioritize backlog within each sprint in coordination with the Development Team Manager.• Release management, coordination, and communication of Production deployments across the business • Facilitate refinement sessions, capture key updates and decisions from the team to update stories. • Participate in Sprint Planning meetings to discuss upcoming work items and capture effort estimates.• Help Desk monitoring: Coordinate triage of incoming client reported issues and maintain communication across stakeholders. Identify problem resolution and add to Development list. • Drive improvement and efficiency in list processing geared toward streamlining and processing automation. • Lead processing technician team: Prioritize work and provide support and problem-solving help. • Develop marketing strategies to increase Mail Preparer retail sales.• Provide continued development of all mailing products.• Stay up to date with USPS and Industry changes that require updates and enhancements to TEC Mailing services and products.

Illinois, United States

Responsible for managing the Quality Systems program and staff, Onboarding, GMP's, Audits, and Safety.• Lead the quality specifications dictated by our customers and strengthen York Container’s corporate Quality Statement.• Oversee BRC Certification processes and audit.• Maintain current knowledge of industry quality requirements.• Set departmental goals and establish tactical plans for continuous improvement. (GMP’s RCCA’s, Traceability).• Oversee and develop all necessary programs to meet industry requirements.• Ensure corrective/preventive actions are implemented for internal and external customer complaints.• Update and maintain Quality manual/SOP Program.• Ensure policy and procedure compliance across all departments for SOP’s.• Develop, implement, and maintain the company's EH&S programs, policies, and procedures to ensure compliance with all applicable regulations and standards.• Conduct regular inspections and audits to identify potential hazards, assess risks, and implement corrective actions to eliminate or mitigate hazards. • Provide technical expertise and guidance to management and employees on EH&S matters, including training programs, hazard identification, and incident reporting.• Collaborate with cross-functional teams to develop and deliver effective safety training programs, promoting a culture of safety and accountability. • Manage the investigation of incidents and accidents, ensuring thorough root cause analysis and the implementation of preventive measures. • Maintain accurate records and documentation related to safety inspections, training, incidents, and regulatory compliance. • Stay up-to-date with emerging EH&S regulations and industry best practices, making recommendations for improvements and ensuring timely compliance.• Escorted contractors off premise while informing appropriate personnel for failure to abide safety rules & regulations to maintain security.

Carol Stream, Il

Monitor and direct the processes and personnel for the finishing, prepress, and shipping departments.Provide technical assistance and guidance for all equipment.Select, train and develop all supervised employees.Communicate with customers, suppliers, and consultants internationally.Recommend process changes for operational efficiency.Promoted from Controls Technician to Production Supervisor.Review, repair, and enhance legacy code as well as develop new apps for intranet using various scripting languages.Support and maintain client systems (desktops, laptops, printers, various versions of windows ranging from NT to Windows 10 & Linux).Server maintenance and installs for VMWare, Hyper-v, Windows (AD, DHCP, DNS, IIS) and MS SQL.Network configuration and administrative maintenance on router/firewall, TCP/IP subnetting/routing, WAN, VPN, and WiFi. Troubleshoot over any Avaya IP phone systems.Handling of all inventory & purchase ordersWork with PLC on various machines as well as installs and troubleshooting of encoders, sensors, drives, motors, relays, and switches.Installation of touchscreens for various machines.Install and testing of SQL Server and Hyper-V including synchronous & asynchronous replication.On-call 24/7 for any issues that may arise with network, machines, or employees, assuming management role when needed.Purchase and install of UPS.Maintenance and administration of security cameras and security hand-readers throughout the building.

Elgin, Il

I will be coordinating projects both locally and nationally. This involves constant and open communication with clients, the project team, and vendors. I will also coordinate timelines, procure products, and schedule resources accordingly. In addition, I'm accountable to these timelines and the successful completion of the project based on budget and work completed. My role requires a high level of forward thinking and decisiveness. Client experience is my #1 priority. It will start and end with you.

Woodstock, Il

Worked with multiple customers and partners to schedule and process files supplied. Also working with logistics to insure deliveries arriving at the appropriate time. Promoted from List Processing Tech to CoMail Specialist within 2 years. Setting up invoices and qc for billing Working with sales, customer service, and production groups to ensure proper billing and necessary steps taken to see a job through from start to finish correctly. Tracking of shipments from various states to destination while contacting appropriate parties to diversify any issues that may delay time-sensitive products. Giving plant tours and descriptions to customers and outside vendors Helping to build better pools with proven savings and profitability within our company. Programming on a 3rd party software for manufacturing to process our files and offer support to plants across the nation. Created documentation to implement new processing for more efficient workflow Was the “go to” person to resolve any issues that would arise within our department or to help answer customer’s questions. Solely responsible for any and all Merge/Purge work through our Vendor. Worked with software vendor on any issues as well as to help improve their product. Training Back-ups and new hires as well as other people within the organization to give a better understanding of what certain departments do, and how it effects their job.

Bolingbrook, Il

Worked directly w/ vendors, post office, customers, production technicians and plants nationwide. Supporting, testing, and documenting 3rd party, and in-house software as well as training other technicians. Promoted to Technical Analyst within 1 year. Worked with and created scripts in a UNIX environment to increase the efficiency of work for production programmers. Communicated with various plants nationwide on projects, expediting processing. Interviewed with vendors to evaluate outside software to determine if they could be integrated to production department’s software needs. Collaborated and partnered with clients to improve and expedite processing for them. Listen to and resolve any occurring production programmers issues with software, following up with distributed documentation to ensure the team understands and the problem doesn’t recur. Work with PostalOne software for Mail List Technologies, performing production work as a backup on an as-needed basis. Maintain and evaluate Business Objects CASS Software, extensively testing it for correctness and accuracy. Perform presort analysis and Quality Control for all updates from Business Objects Vendor to ensure correctness of all incoming presort entry points. Test Postal software and analyze newer versions to assure that it works properly with postal regulations and have no bugs before releasing. Documented changes and various results from product testing that would need to be addressed to a group of production techs.

Arlington Heights, Il & Bolingbrook Il

Worked with various new customers and our 3rd party software to make sure that the files received, could be processed correctly with expected results and costs, prior to production. Promoted to testing technician in the first year. Worked directly with new customers and clients to find the best way to process their list files to achieve a better discount. Test Postal software and analyze newer versions to assure that it works properly with postal regulations and have no bugs before releasing. Documented changes and various results from product testing that would need to be addressed to a group of production techs.

Arlington Heights

Assume responsibility by handling the manager on-call phone to answer and/or resolve any issues that may arise, 24/7 to assure there’s minimal downtime at plants nationwide. Programming in UNIX Environment. Worked on various customer accounts for processing including direct contact and coding for formatting and inkjetting

Glenview Il

Worked with various page layouts for customers Worked directly with clients face-to-face to discuss the best method of production for various projects. Became fluent in pre-press work, as well as color correction, and various art programs used to create effects desired for posters, billboards, presentations, and catalogs.

Bensenville, Il

Worked with companies and plants across the nation, programming in a UNIX and mainframe environment. Gave 24/7 support to customers and plants. On a committee to improve production and workflow. Helped create program to expedite shipping procedures.

Computer Information Systems

Education record