Nick Halliday

Nick Halliday Email and Phone Number

Head of Customer Operations | Driving Customer Experience & Process Excellence @ Ford Pro
Nick Halliday's Location
Brentwood, England, United Kingdom, United Kingdom
Nick Halliday's Contact Details

Nick Halliday personal email

n/a
About Nick Halliday

I am a Senior Manager at Ford Motor Company with extensive experience (25+ years) in the automotive sector. During this time I have worked in a wide variety of roles in both the UK & Europe covering franchise network management (sales & aftersales), B2B, OEM remarketing, CX and a variety of strategy roles.I am known for my customer focus, systemic and strategic thinking, drive for results, team building and ability to implement and drive change. I currently oversee a number of transformational work streams in Europe to improve our Customer Experience.

Nick Halliday's Current Company Details
Ford Pro

Ford Pro

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Head of Customer Operations | Driving Customer Experience & Process Excellence
Nick Halliday Work Experience Details
  • Ford Pro
    Head Of Customer Operations - Ford Pro Solutions Europe
    Ford Pro Oct 2024 - Present
    Greater London, England, United Kingdom
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  • Ford Pro
    Customer Experience Lead, Ford Pro Europe
    Ford Pro Apr 2022 - Nov 2024
    London, England, United Kingdom
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  • Ford Motor Company
    Manager, Cx Strategy (Cv)
    Ford Motor Company Jul 2019 - Apr 2022
    Basildon, England, United Kingdom
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  • Ford Motor Company
    Cx Implementation Manager
    Ford Motor Company Oct 2018 - Jun 2019
    Brentwood, Essex, United Kingdom
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  • Ford Motor Company
    Project Manager, Remarketing And Residual Value Management
    Ford Motor Company Sep 2017 - Oct 2018
    Little Warley, Essex, United Kingdom
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  • Ford Motor Company
    District Manager
    Ford Motor Company Aug 2016 - Sep 2017
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  • Ford Motor Company
    Rental, Remarketing & Direct Sales Manager
    Ford Motor Company Mar 2015 - Aug 2016
    Brentwood, Essex, United Kingdom
    Responsible for all Rental sales and Operations, Direct Sales (B2B) and Remarketing in the UK.
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  • Ford Motor Company
    Manager, Rental Operations
    Ford Motor Company Feb 2012 - Feb 2015
    Responsible for all of Ford's rental vehicles sales and operations in the UK.
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  • Ford Motor Company
    Regional Fleet Manager - North
    Ford Motor Company May 2010 - Feb 2012
    Responsible for all corporate and municipal car and commercial fleet sales in the Northern half of the UK. Currently managing a team of 7 Business Account Managers.
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  • Ford Motor Company
    Manager, Collision Repair Marketing
    Ford Motor Company Jul 2008 - May 2010
    Responsible for Ford's 160 strong Accident Repair Network, All UK Collision parts sales, Insurance company relations and Collision Repair Marketing
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Nick Halliday Skills

Automotive Problem Solving Negotiation Contract Negotiation Process Mapping Business Planning Business Process Improvement Business Analysis Forecasting Account Management Sales Management Automobile Business Process Mapping Customer Satisfaction Management Marketing Operations Management Parts Process Improvement Profit Purchasing Sales Sales Process Six Sigma Supply Chain Management Team Management Vehicles B2b New Business Development Customer Retention Business Strategy Team Building Customer Service Key Account Management Business To Business

Nick Halliday Education Details

Frequently Asked Questions about Nick Halliday

What company does Nick Halliday work for?

Nick Halliday works for Ford Pro

What is Nick Halliday's role at the current company?

Nick Halliday's current role is Head of Customer Operations | Driving Customer Experience & Process Excellence.

What is Nick Halliday's email address?

Nick Halliday's email address is nh****@****sky.com

What schools did Nick Halliday attend?

Nick Halliday attended University Of Stirling, University Of Stirling.

What skills is Nick Halliday known for?

Nick Halliday has skills like Automotive, Problem Solving, Negotiation, Contract Negotiation, Process Mapping, Business Planning, Business Process Improvement, Business Analysis, Forecasting, Account Management, Sales Management, Automobile.

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