Nick Hardy Email & Phone Number

Austin, Tx, Us

Cincinnati, Ohio, Us

Austin, Tx, Us

Spearheaded improvement of inbound logistics processes based on key performance indicators (KPI) criteria, implemented committed action plans at underperforming locations with a focus on data analysis, interpersonal connection and regular follow-up, resulting in KPI scores of 95.0% year-to-date (YTD) in 2023.Realigned primary product distribution network for locations in Nebraska by directing teams of data specialists, inventory planners, and supply chain operators through complex project workflows, resulting in 20% increase of product availability and fuel cost savings of $352K annually. Key Account Manager for 5 high-volume distribution centers nationwide (3 UNFI, 2 internal distribution), collaborating weekly with cross-functional teams of logistics specialists, product category managers, and executive leadership to optimize delivery schedules, solidify payment processes, and ensure on-time deliveries at 59 locations, resulting in 100% reduction of out of period payments and 21% increase in credits received year-over-year (YOY).Directed regional strategic sourcing initiatives by developing service level agreements, successfully negotiating contract terms and conducting ongoing business reviews for all non-procurement and facility maintenance suppliers, resulting in a 5.0% cost savings YOY from an annual expense budget of $7M. Single threaded leader for all inbound receiving operations at 64 locations in 11 US states and Canada, managing a team of 145 direct reports, processing 1.4M orders from 800+ vendors, representing an annual spend of $1.5B.

Austin, Tx, Us

Empowered stores to exceed operational targets by providing guidance and setting clear expectations, leading to a 5.0%YOY increase in sales and positive variances of up to 3.0% in expense, income, and EBITDA. Directed food safety audit improvements at 37 locations by conducting weekly focus meetings, tracking key milestones and rapid improvement escalation where necessary, resulting in positive audit scores increasing 18% year-over-year (YOY), contributing to the region being awarded best executed by the CEO in 2022.Mentored new and existing store managers to maximize KPIs through weekly business reviews, customized performance reviews, and in-person support visits, results included a store manager receiving the national “Gold Store” award after her first year in the role. Enhanced onboarding and training processes for entry-level team members across all locations by leveraging my extensive operational experience as the sole or contributing author of multiple Standard Operating Procedures (SOPs).Led substantial improvement in employee safety standards through internal asset protection audits, dynamic online training and timely facility repair, resulting in 10% reduction in reported incidents and cost savings of 52% ($27K) YOY.Accountable for multi-unit retail leadership, merchandising, P&L management, team member performance, and food safety as per specific metrics and forecasted goals at 11 locations in 4 US states, generating over $400M in sales annually.

Austin, Tx, Us

Designed comprehensive waste diversion program comprised of SOP documents, training, budgeting, custom reporting and local vendor compliance tracking, resulting in a diversion rate increase from 63% to 82% in 12 months at 37 locations. Project manager for store acquisition team in Jackson, WY, overseeing the complete conversion of internal supply chain processes, including setting new delivery routes in a remote area, introducing modern payment processes, extensive personnel training and defining daily program expectations as per company standards in less than 7 days.Ensured best-in-class program standards by closely monitoring team results and creating committed action plans for low-performing teams with an emphasis on coaching, resulting in #1 KPI results on a companywide level in 2019. Accountable for all receiving processes, delivery accuracy, timely payment processing and occupational safety for all inbound logistics operations at 37 locations in 7 US states, managing over 100 direct reports.Created and implemented a boxed meals program for 3K employees annually, collaborating with multiple vendors across 7 States on menu creation, budget management, and delivery schedule. Program nominated for best regional innovation at Whole Foods Market in 2020.

Austin, Tx, Us

Hired and mentored assistant store managers, department managers, and team members, resulting in the promotion of 17 current members of Store Management who were directly influenced and supported under my guidance. Accountable for executing all aspects of retail operations, P&L management, and evaluating senior staff performance based on specific metrics and subjective criteria, managing teams of up to 200 generating over $33 million in sales annually. Conducted repeated analysis of category trends and demographics, responding with targeted merchandising, scheduling, and marketing strategies tailored to the unique customer base, resulting in an average sales increase 20% YOY for the first 18 months at each new location.Selected as pilot store for the national rollout of WFMoA (Whole Foods Market on Amazon) eCommerce shopping platform in 2017, which entailed training 150 team members on complicated and time-sensitive new processes, leading to sales immediately exceeding forecast by $40K per week.Successfully navigated through 5 major competitive openings by promoting high execution standards, customer service, positive reinforcement, and incentivized reward, with the store returning to pre-event sales trends less than 3 months after competitive openings.

Austin, Tx, Us

Responsible for supporting the Store Team Leader in all aspects of facility operations including Team hiring and mentorship, P&L management, merchandising, public relations, and facility maintenance.

Austin, Tx, Us

Responsible for all aspects of the Grocery, Dairy, Frozen and Bulk department operations. This included supporting all retail standards, Team Member mentorship and creating systems to increase efficiency.

Austin, Tx, Us

Responsibilities focused on supporting the Grocery Team Leader in all aspects of team operations. Duties included: schedule writing, hiring practices, and maintaining productivity standards on all shifts.

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us