Citrix delivers people-centric solutions that power a better way to work by offering secure apps and data on any device, network, or digital workspace. My role in the CSP (Citrix Service Providers) team of Systems Engineers provides partners based in the UK and Nordics with architectural assistance in utilising the entire Citrix portfolio and other technologies to enhance their managed service offerings. The CSP program provided growth year on year since I joined and is one of the most successful parts of the Citrix business.I am responsible for providing technical assistance to around 300 active partners and distributors in the Nordics, this can be anything from assisting with minor technical issues; creating proof on concept infrastructure for them; presenting new products and services and showing the value of those products for their business or a full architectural design. Whilst my focus is on the Citrix product portfolio, I also have good knowledge of Azure, AWS, GCP, VMware, Nutanix and Microsoft products, as these are all key in delivering a successful EUC environment.I am also responsible for directly supporting Partner Account Managers within the region with a personal quota value of around $20m

• Design and implementation of solutions utilising Citrix, VMware, AppSense and Microsoft technology.• Documentation of the designed solutions• Technical pre-sales work with customers.

Technical consultant at Project Network, specialising in Citrix, VMware and Microsoft technologies.

ACS ITO UK is a part Xerox. My role in the Intel Services department is working with a team of 3rd Line server analysts resolving issues with over 40 managed enterprise customers.Key Areas of responsibility:Deputising for the team leader in his absence.3rd line support and infrastructure management.Project implementationsCitrix Presentation Server 4/4.5 and XenApp 5.0 farm administration, troubleshooting and implementationServer build and configuration, multi server environments, imaging.VMWare ESX build and administrationCitrix XenServer build and implementationActive Directory administration and implementation including maintaining and creating group policy. AppSense deployment and managementPrime contact for any technical support issues that could not be resolved by other staff.and solving technical problems.Liaising with the IT teams of the clients.

Advanced Computer Systems is an outsourcing company that provides IT support to many small to medium organisations.Key Areas of responsibility:Line management of IT support staff.2nd and 3rd line support.Bespoke Access database development.Server build and configuration, multi server environments and small business server.Administration and installation of Exchange.Terminal Services administration and support.Responsible for recommending, choosing and purchasing IT equipment.Key contact for any technical support issues that could not be resolved by other staff.Visiting sites and solving technical problems.Key achievements:Upgrading the customer support database.Migration of e-mail systems from POP collection to SMTP.Personal Development:Improved on my man management skills.Increased my I.T. knowledge.Improved on my already good customer service skills.

Lakeside Foods manufactures and sources food products to British food retailers.Key Areas of responsibility:Assist the IT Manager with running of the IT department including Problem solving software and hardware faultsNetwork diagnostics and fault finding.1st, 2nd and 3rd line support for applications and hardware. Hardware, software and network maintenance and supportWindows and Linux server build, installation, administration and fault findingSage Line 100 and Sapphire development, administration and support.Bespoke Access database development.Terminal Services administration and support.Responsible for choosing and purchasing IT equipment.Key achievements:Migration of company e-mail from off the shelf server solution to proper e-mail server.Migration of Internet connectivity from ISDN to broadband including build of new firewall.Made a large contribution to the implementation of new finance and stock control system.Project planning for office move.Creating a VPN link between offices, which enabled users to keep working in an extended period of downtime of the leased line.

The Court Service is responsible for the running of law courts in England and Wales.Key areas of responsibility:1st and 2nd line support, trainingDatabase & spreadsheet design using Access, Excel & VBA.Key achievements:Automating many manual tasks using Excel and Access.Supporting new IT users in changeover from terminals to PC's.

OPERA Group is a medium sized market research company Key areas of responsibility:Administration and upgrade to legacy database system - Maintaining a programme of continuous improvement and development System analysis of legacy database including development of specification in conjunction with users Design, build, test, and implement a brand new MIS within the company using SQL Server Administration of Exchange Server Assist the IT Manager in the smooth running of the IT department Web design and administration using HTML and IIS Complex report writing using Access and Crystal Reports.

Group Lotus is one of the premier automotive consultancies and manufacturers in the world.Key areas of responsibility:Analysis of old systems right through to implementation of the new systems.Design, testing and implementation of front ends for data held on a SQL server using Access.Intranet design using HTMLComplex report writing using Access and Crystal reports.User support.