Manage all day-to-day activities of thirty employees across nine Tower Loan branches.• Responsible for profitability and performance of the Central/Northern Illinois region.• Control and direct the lending and collection activities of area of a forty-million-dollar credit portfolio.• Guaranteed compliance of branch managers and all direct reports to company standards and guidelines as well as federal and local government regulation.• Identified business cases, requirements, and affirming performance metrics to communicate strategic priorities to direct reports.• Employed strategic insights and market knowledge to identify potential lending opportunities, contributing to the expansion of the Central/Northern Illinois region.• Obtained top rankings in loan volume, delinquency, and growth each year.

• Supervised and delegated day-to-day operations within twenty-member team.• Responsible for personnel recruitment, performance, and scheduling.• Identified and communicated new opportunities for Subway team member talent development.• Consistently met financial targets with close monitoring of expenses, labor hours and supply use. Lowered food cost by 12% and labor cost by 23%.• Facilitated an environment of professional relationships and positive rapport enabling quick identification and resolution of issues.• Adhered to corporate policy and standards to identify violations, prevent shrinkage, and eliminate misconduct.• Pattern of turning around trouble stores.• Tracked all variables in the store location to predict future metrics.• Responsible for the creation, development, and nationwide launch of the “Subway Slider.”