Nick Hayden work email
- Valid
- Valid
Nick Hayden personal email
Nick Hayden phone numbers
Working at a fast-growing start-up from 10 employees to over 500 during the past 9 years has allowed me to prove the strength of my solution-based & innovative mindset in attacking operational and strategic problems every day. Initiatives which are now engrained in the day-to-day operations of the business at scale allowed me to grow within the company from community agent to director. I’ve built and managed global teams covering key functions within the business:- Product development- Lead company-wide projects - Sales & sales operations - Ticket & hotel room fulfillment- Customer experience- Program / product operations- Strategy
-
Global Director Of Strategy & OperationsPollen Jul 2021 - Sep 2022Los Angeles, California, United StatesIn my strategic-focused delivery role, I successfully orchestrated the attainment of KPIs and growth targets, while ensuring cost efficiency and administering operational processes across the entire customer lifecycle. My purview involved leading three global teams: Fulfillment, Program Operations, and Customer Strategy. -
Global Head Of Customer OperationsPollen Nov 2020 - Jul 2021Los Angeles, California, United StatesIn 2021, I successfully spearheaded the strategy and development of our innovative in-house fulfillment tooling and process. This initiative enabled us to deliver wristbands and rooms to over 500,000 global customers spanning more than 150 hotels.Simultaneously, I expanded our operations by nurturing a third team (Fulfillment), while supervising the daily operations of over 50 in-house customer service agents. My managerial scope incorporated delivering against our goals. Company-wide… Show more In 2021, I successfully spearheaded the strategy and development of our innovative in-house fulfillment tooling and process. This initiative enabled us to deliver wristbands and rooms to over 500,000 global customers spanning more than 150 hotels.Simultaneously, I expanded our operations by nurturing a third team (Fulfillment), while supervising the daily operations of over 50 in-house customer service agents. My managerial scope incorporated delivering against our goals. Company-wide reporting, strategic development, and tooling, all instrumental in driving operational success and efficiency. Show less
-
Global Head Of Program OperationsPollen Jun 2019 - Nov 2020London, England, United KingdomI adeptly guided the transition and enhancement of our cross-functional tools and processes as we diversified from festival ticket sales to travel. Tasked with product roadmap development, I played a central role in numerous special projects, including facilitating travel for 15,000 Spring Break attendees.
-
Progam Operations LeadPollen Sep 2018 - Jun 2019London, United KingdomAs a direct report to the COO, I led and expanded a global team, skillfully executing cross-functional risk mitigation and strategic projects. Our efforts significantly boosted overall company efficiency while ensuring key tasks were handled diligently. These included maintaining a detailed database and inventory that empowered our sales and marketing teams to successfully carry out product launches.
-
Senior Client Operations ManagerPollen Aug 2017 - Sep 2018London, England, United KingdomI successfully established and led new operational structures to facilitate our transition into the launch of our native product. I managed the setup of white-label products with clients, coordinated internal cross-functional processes, and oversaw the implementation of Salesforce. Additionally, my leadership enabled successful ticket fulfillment for over 150 global events.
-
TravellingTraveling Mar 2017 - Aug 2017In an enriching five-month sabbatical, I journeyed across the globe to gain diverse cultural experiences outside of the workplace. My travels spanned India, Japan, Uruguay, Brazil, Cuba, Mexico, and North America, fostering personal growth and broadening my global perspective. -
Client Support ManagerPollen Sep 2016 - Mar 2017I collaborated with our product and sales teams to successfully launch our SAS platform. Leveraging my expertise, I crafted detailed marketing strategies designed to maximize sales, activating brand advocates at the core. This strategy significantly amplified word-of-mouth marketing, resulting in boosted year-on-year customer retention.
-
Community ManagerPollen Jul 2013 - Sep 2016Vauxhall, LondonIn 2015, I single-handedly managed and executed a record-breaking ticket sales campaign for Bestival. Harnessing the efforts of over 1,600 ambassadors, we achieved more than 25% of total ticket sales, contributing to over £2.5 million in revenue. This accomplishment marked the highest ticket sales in the company's history.Following the success of the Bestival 2015 campaign, in 2016 I took ownership of additional campaigns including Latitude Festival, Download Festival, and T in The Park.
-
Sales ManagerVsell Aug 2012 - Apr 2013Melbourne, AustraliaAs an outsourced sales agent, I effectively marketed a diverse range of products, culminating in the formation of a dynamic team of three. Together, we devised innovative go-to-market strategies for our products and services, leading to significant sales success.
-
Floor ManagerReef Restaurant May 2012 - Jun 2012Grove Park, Chiswick, LondonUpon joining Reef following a complete refurbishment, I was entrusted with managing the restaurant's re-opening. This encompassed recruiting and supervising an entirely new team. My daily responsibilities involved running restaurant operations, handling financial transactions, hiring and training staff, and ensuring seamless closure of the establishment each day.
-
Chef/ Chalet HostAmazon Creek Ltd Nov 2011 - Apr 2012Chamonix, FranceAs a chef and chalet host during the ski season, I catered to the needs of guests in high-end chalets with weekly expenditures exceeding £30,000. My role was centered on ensuring their daily comfort and satisfaction, providing an exceptional, personalised experience throughout their stay.
Nick Hayden Skills
Nick Hayden Education Details
-
The Harrodian SchoolCompleted A-Levels- Grades A*-B
Frequently Asked Questions about Nick Hayden
What is Nick Hayden's role at the current company?
Nick Hayden's current role is Global Director - Strategy & Operations.
What is Nick Hayden's email address?
Nick Hayden's email address is ni****@****llen.co
What is Nick Hayden's direct phone number?
Nick Hayden's direct phone number is 0044111111111111*****
What schools did Nick Hayden attend?
Nick Hayden attended The Harrodian School.
What are some of Nick Hayden's interests?
Nick Hayden has interest in The Park Hatch, Cook Indian With Nitin, Tattoo And Piercing Shop, The Great Exhibition, Max Cartoux, Uncle Junior, No Room For Giants, Grounded Drinks, Blue Mountain State, Cyber Culture.
What skills is Nick Hayden known for?
Nick Hayden has skills like Social Networking, Sales Management, Sales Operations, Social Media Marketing, Communication, Music Festivals, Online Marketing, Management, Organization, Strategic Planning, Social Media, Customer Service.
Not the Nick Hayden you were looking for?
-
3gmail.com, cornwall.gov.uk, cornwall.gov.uk -
2gmail.com, dixonscarphone.com -
Nick Hayden
London
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial