A self driven, high achieving, passionate and highly experienced leader in financial services. Feels privileged to help individuals and teams in achieving their potential, whilst providing the best possible experience for customers and colleagues. An influential professional with excellent leadership qualities that can motivate, coach, educate and develop strategies to achieve results by building long-term and mutually beneficial internal and external stakeholder relationships.Proven track record of successfully leading teams through change, developing fellowship, managing branch operations, engaging with clients, developing staff and improving performance levels. Someone who leads change and uses broad knowledge across the banking sector to deliver exceptional success and a positive outcome in an engaging, ethical way. A real focus on strengths based coaching and communication that has delivered significant levels of performance over many years to help the wider bank achieve its purpose.Throughout career, developed a deep understanding of residential mortgages, consumer banking, digital customer journeys and customer experience. Possesses detailed knowledge of mortgage products, underwriting guidelines and industry regulations. This expertise provides valuable insights, solve complex problems and identifies innovative solutions for clients.Key Skills: ✅ Leadership and Team Development: Designing training plans, providing coaching and succession planning, cultivating a collaborative and honest leadership style to develop high-performing teams.✅ Risk Management and Compliance: Mitigating risks, ensuring compliance with regulatory requirements and implementing robust anti-money laundering and know your customer measures and fraud and scam detection protocols.✅ Business Strategy and Commercial Awareness: Change Management and Digital Transformation: Leading successful change initiatives, driving digital transformation and leveraging knowledge of digital media to enhance customer experiences and operational efficiency.