Nick Hedges Email & Phone Number

South West

Repairing nearly 200,000 vehicles every year, Nationwide Accident Repair Services is the leading and largest, comprehensive automotive repairer in the UK. With more than 120 state-of-the-art equipped Repair Centre’s, a UK wide Mobile Repair network, a UK wide mobile glass repair and replacement network, 8 Rapid repair Centre’s and an accident management and claims handling service, Nationwide boasts the broadest range of repair solutions and services in the industry today.Reporting into the Divisional Director, already leading 2 successful Bodyshop’s was promoted to Regional Manager (North Division) adding 3 further Bodyshop’s, increasing portfolio to 5. This role has full accountability for the performance and KPI achievement of the North Division. The role involves strategic development of future for the region, creating and managing budgets and P&L, manage relationships with work providers, suppliers and customers and working with other regions regarding resource efficiency and work supply. Critical to this role is the leadership of teams from managers through to technicians and drivers. Leading through transformational leadership communication, empowerment, engagement, training, and motivation are all key aspects. Also involved in this role is process review and re-engineering, project management and maintaining customer service standards.

Yeovil, England, United Kingdom

Leading and inspiring a team of x colleagues to ensure the KPI’s, operational and financial objectives of the Bodyshops were met and to deliver the highest operational standards across all areas of the business. This included assisting the Divisional Director to maximise the effective deployment of resources across the division as well as managing operational and financial objectives to deliver and over-achieve on KPI’s. Providing inspirational training, development and coaching to teams as well as performance management. Responsible for managing. Another critical part of this role was to make sure the site delivered industry leading levels of quality of repair, value, customer service and profit through compliance with PAS 125 as well as all staff complying with Health and Safety regulations.

Yeovil, England, United Kingdom

This role was to carry out assessments on a wide range of damaged vehicles to understand what repair was required, what parts were needed and what repair methods should be used. Once this was completed all details were input onto a computerised system ensuring an accurate estimate was generated. This was then communicated to insurance engineers where approval was sought so the repair could go ahead. This role required excellent communication with Customer Service Advisors and the Workshop Controller to ensure all processes were followed in the right timeframes. The role also required communication with customers to discuss repair process and provide regular updates.

Education record

Education record

Education record