Nick Heller Email & Phone Number

Warminster, Pa, Us

Warminster, Pa, Us

Melbourne, Victoria, Au

Fort Lee, New Jersey, Us

- Assisted in creation of Veeva sales force and market access CRM, corporate and sales dashboards.- Created regional and individual territories for sales team, zip to terr, sales roster management, and call plan.- Led materials management from inception including selection of warehousing/shipping partner, RFQ/bid processing for printing partner, etc.- Managed fleet management program establishing and verifying requirements to be met by each rep.

- Created customer service department from scratch including creation and implementation of Zendesk ticketing system, full process of hiring and onboarding new employees, and daily management of the team. - Completed analysis and project to move from 3PL’s title model to company shipping model saving approximately $1.3MM in fees annually. - Led 1099 sales force management while sales avenue increased at least 80% year over year. Management included contracting, training, account target management, and organizing internal team for support.- Created and distributed all reporting materials for field sales team and upper management including sales analysis, incentive compensation, territory and account management, leads generation, ERP reporting, etc.- Developed internal data warehouse leveraging outside vendors and internal sales reporting for all internal reporting, EDI 867 sales data, and all other sources of industry data (IQVIA, Symphony, Definitive, etc.)- Responsible for all customer pricing contracts and WAC pricing both via internal ERP systems and externally via wholesalers and specialty distributors. Managed relationship with all wholesalers and specialty distributors.- Supported field sales team with order processing, pricing requests/approvals, credit applications, territory management, etc.- Created training for commercial operations including ordering process, credit apps, account management for 1099 sales force, customer ordering portal, etc.

- Established practices for reporting sales, chargeback, and inventory data using a third party logistics provider’s CRM software.- Handled all administrative tasks to establish relations with new and prospective customers including bids and RFP processes, vendor setup documents, and assisted with contract phases.- Completed all pricing administration including setup for direct/indirect contracts, resolution of any pricing and chargeback issues, and pricing updates.- Created process for contract and pricing analysis using customer specific rebate and fee structures and set up/completed monthly and quarterly reports based on customer’s agreement.- Managed communication and tasks for company customer service team and resolved customer inquiries.- Assisted in the implementation of a budget process for the business. Created and maintained budget spreadsheet.- Acquired and kept all licensing requirements for the business up to date.

Lansdale, Pennsylvania, Us

- Managed multiple spreadsheets and performed data entry using Microsoft Excel and GoogleDocuments.- Answered incoming calls and provided live customer support.- Analyzed and troubleshot issues with customer POS systems over a remote connection using problem solving skills.

- Entered customers' orders via fax, email, phone, and company website into specialized computer software.- Developed marketing concepts and documents for sales leads.- Worked closely with sales team to produce and fill sales orders.- Generated and analyzed reports to assist sales team with customer relations and the reordering process.- Contacted vendors to update products and pricing on company software.

- Created purchase orders and other reports using Microsoft Word and Excel software.- Contacted distributors to make orders and settle disputes. - Entered clients’ orders/quotes into specialized company computer software.- Performed office clerical tasks such as directing phone calls, filing, faxing, copying, and typing documents.

Bachelors Of Science, Business Management

Education record