With over 20 years of experience in the credit union industry, I have led the lending, collection and underwriting operations at Mutual 1st Federal Credit Union for 9+ years. I have leveraged my expertise in retail consumer lending, residential mortgages, Small business banking, loan servicing, and Indirect lending to grow the loan portfolio, increase member satisfaction, and optimize the risk management processes. I have also contributed to the strategic planning, budgeting, and governance of the organization, aligning with the mission of providing exceptional service and value to the members and communities served. As a collaborative and supportive leader, I have empowered my team to achieve excellence, innovation, and compliance in all aspects of their work. I am passionate about enhancing the financial well-being and inclusion of our members, and I am always looking for new opportunities to learn and grow in my field.