Nick Herceg Email & Phone Number

Lansdale, Pa

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.Perform data backups and disaster recovery operations.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.Plan, coordinate, and implement network security measures to protect data, software, and hardware.Configure, monitor, and maintain email applications or virus protection software.Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.Design, configure, and test computer hardware, networking software and operating system software.Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.Confer with network users about how to solve existing system problems.

Member of team accountable for providing hardware, software and networking support to clients. Identify, track and resolve hardware, software and network connectivity issues across multi-platform environments. Install, configure and support MS Windows desktops and laptops, including third-party software and applications. Troubleshoot and resolve peripheral hardware issues, including printers, modems and Video Conferencing systems. Administer and support back-up/recovery strategies. Respond and enter trouble tickets into databases. Selected Projects and AchievementsHenkel Corporation (2002 to 2005)Member of team accountable for providing technical support to more than 130 internal and remote users throughout United States and Canada. Team member of 3 chartered with designing and implementing effective strategies to integrate systems and data between Corporate Office and Finance Group. Administered, upgraded and supported more than 20 mission-critical applications across Novell NetWare environment. Installed, configured and supported MS Windows desktops and laptops. Supported Video Conferencing equipment and system. Researched and assisted in deploying wireless network throughout corporate office, utilizing Cisco technology.Draeger Medical (2002)Led team of 8 in successfully implementing Saturn application for operating and pre-operating facilities at 20 hospitals throughout United States and Canada. Installed and configured technical environments at new hospitals to appropriately support new application, including MS Windows servers and desktops. Set up and upgraded Sybase databases on servers, including patches and security. Deployed Clinical workstation images utilizing Symantec Imaging software. Analyzed and resolved users’ hardware, software and application issues.

Contract Company - Elemica, Inc (2000 – 2002)Team member of 3 accountable for administering, optimizing and enhancing technical infrastructure for Elemica, Inc., a B2B Chemical Exchange Company. Provided Help Desk and Desktop support to more than 250 users throughout Corporate and Frankfurt office. Built, configured, deployed and administered MS Windows NT and 2000 servers into the environment, including security, patches, fixes and updates. Installed and supported MS Windows 9X/NT2000 desktops and laptops, including third party software and applications. Administered and supported NEC 2000IVS PBX and NEC Voice Mail system. Configured and supported network security strategies. Analyzed and resolved network and server connectivity issues. Managed back-up, routing/switching and anti-virus strategies. Led teams in designing and implementing solutions to support technical environment, on-time and within budget. Credited with researching and successfully implementing Blackberry Enterprise Server for executive management.Designed and implemented standardized Windows desktop images, utilizing Symantec Imaging softwareSet up Microsoft Terminal Services to provide users with secure remote connectivity.

Plymouth Meeting, Pa

Recruited as a member of team accountable for designing, implementing and supporting technical infrastructure for this non-profit organization. Planned, researched and assisted in establishing company’s 1st LAN infrastructure, utilizing MS Windows NT and MS Exchange servers to appropriately provide services to more than 150 users. Installed, configured and upgraded MS Windows NT servers and MS Windows 95/98/NT desktops/laptops. Supported and troubleshot Ericsson MD110 PBX and AVT CallXpress Voicemail system. Analyzed and resolved users’ technical issues. Trained users on hardware and software usage.