Technically adept and humble business leader with over 20 years of experience leading technical services, professional services, project management, and training. Extensive experience in taking teams in the early stages of the maturation cycle and developing them into high-performing, hardworking, and mature, process-oriented organizations. Well-rounded understanding of the necessary steps to analyze and improve business processes, both within existing responsibilities and when absorbing additional departments. Clear demonstration of the ability to develop a culture of high performance by striking the right balance between autonomy and KPI-adherence, leading to high customer satisfaction, high employee morale, and low employee turnover, even within challenging business conditions. High aptitude for the Project and Program Management disciplines in a range of project types, from small to Enterprise-level. Knowledgeable in a wide range of technical disciplines, including server engineering, workstation engineering, network engineering, telephony, cloud-based strategy and architecture, systems integration, and development. As a Director, achieved five consecutive years of profitability and top line revenue target attainment despite challenging business conditions and increasing expectations.