• Lead developer in collaboration with Product team to develop new product software, increasing their data base visibility by 175% and reducing their data upload time by 99.4%• Lead developer in collaboration with Marketing team to create new cruise landing pages, expanding cruise information web pages from 18 to 506 within four months• Develop and maintain Cruise Agent Tools (Asp.Net, SQL, C#) and Expedia Shopper Site (MongoDB, Java) software, creating new features and resolving bugs within the system while maintaining robust and clean code• Work with users, directors and teams across Expedia to determine improvements to the user experience, positioning Cruise Desk to be the preferred CRM for booking cruises• Conduct user interviews, gather requirements and write documentation, creating technical details that accurately addresses user needs and pain points • Lead more than nine project retroactives to collect stakeholder and developer feedback, resulting in better lean practices and improved communication in agile delivery• Mentor peers in learning more than three APIs, bolstering the amount of developers capable of working in those APIs by 400% on average• Demo more than ten applications and reports to cruise engineering team, providing insight and transparency into new software functions and architecture for peers• Scope upcoming tickets and analyze software code, which ensures that best practices are followed during implementation period (TDD)• Participate in daily Scrum meetings, which allows the team to maximize development time and efficiency• Work cross-departmentally with both local and global teams, resulting in clear communication across Expedia’s international groups

• Analyze structural issues and proposed requirements for Cruise Desk project, safeguarding the robustness and correctness of existing scripts• Consult internal customers to design SQL and C# solutions according to their needs, which provide them with insight into the impact of their proposals• Observe Aeroplan data patterns and propose possible problems and upgrades, streamlining Aeroplan business processes and greatly improving client and customer experience• Compile monthly Aeroplan data reports to consult Marketing and Financial departments on seasonal and monetary trends which increases their efficiency• Advises Project Manager on estimates for upcoming tasks allowing them to accurately assign timelines and priorities• Create and update SQL and C# scripts, ensuring that code is up to standard and eliminating legacy weaknesses• Insert and Update data for Marketing and Product teams, acting as a help desk with problems within the Cruise Desk CRM and Database

• Worked with several stakeholders to review existing Salesforce systems, building features specifically customized for users and streamlining the user experience• Participated in daily Kanban meetings which improved teamwork by balancing workload and supporting team members• Conducted interviews, designed, developed, implemented and tested client support portal, which verified that deployments are correct and correctly fulfill customer needs• Updated and maintained company Support Portal (Java), Salesforce web portal, and Salesforce database which provided users with better methods of contacting support and updating their software• Created Salesforce reports for Marketing and Customer Support teams, which enabled them to improve the efficiency of their processes• Maintained Salesforce instance using SOQL, which ensured the quality and accuracy of the data• Analyzed and designed back end logics for Salesforce, which streamlined the processes and made the system more accurate and robust• Developed extensive scripts (e.g. custom controllers and triggers) through the Apex IDE, which improved support team efficiency by automating business processes• Maintained and updated Support Portal, which resulted in streamlined user experience and more efficient customer support• Deployed and verified Support Portal, which ensured that the Support Portal functionalities were always up to date and in line with customer expectations

• Communicated frequently with customers, assuring customer satisfaction with stadium facilities• Enforced stadium rules to all customers, informing all visitors of their rights as well as reminding them of what is acceptable inside of the stadium• Provided ticketing service and processing of visitors, ensuring that all visitors entering the stadium have proper tickets and that they reach their desired destinations in a timely manner• Reported visitor comments to stadium management, working towards stadium goal that all visitor recommendations and complaints are reviewed and considered• Reported any misconduct from visitors to security and management, upholding stadium policy and ensuring that the experience of other visitors are not affected

• Responsible for applying all major updates and ensuring that test environment is stable• Designed and managed scripts responsible for automated environment deployment, increasing speed and security• Tracked submissions of new and updated components, affirming that all necessary constituents are submitted and up-to-date• Maintained secure version control across multiple test environments to certify that each environment is running the proper version of the application• Performed regular maintenance on servers, establishing proper functionality of applications

• Analyzed results from completed tests, which verified program behaviour to those described by development expectations• Documented all updates in all test scripts and design material, which ensured a clear historical record of both past and present changes• Developed and implemented test cases, which resulted in reusable scripts that were highly customizable for environments• Tested financial related applications to ensure the functionality and quality of day to day services• Maintained version control, which guaranteed that all team members are utilizing the same resources, and cohesion between the scripts used by different team members are not lost