Nick Ho Email & Phone Number

An enthusiastic and motivated IT operations support team lead with a distinction MSc degree in Data Analytics, a BSc (Hons) in Computer Science, and a Project Management Professional (PMP) certification. I possess nearly 20 years of experience in IT operations support and over 10 years of team leadership. With extensive knowledge in supporting hybrid infrastructure environments, both on-premise and cloud, I bring a strong skill set in data analytics. Additionally, I have significant experience in end-user support. I led a technical support team to support enterprise office IT environments and over 700 users across various office locations with limited engineer resources, while also provided remote support to other offices. I am determined to leverage my technical expertise and transferable skills in IT operations and project management to add immediate value and further my professional development in IT operations and cloud computing.Having worked for renowned organizations such as Thomson Reuters, IBM, Edge TG, and New Look Retailers, I have developed a comprehensive understanding of IT operations, infrastructure and system support, service delivery and project management. I am confident in my ability to apply these skills effectively and exceed expectations in my current and future roles.

Listed skills include It Strategy, Os X, R, Technology, and 49 others.

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  Senior Technical Services Analyst

  New Look

  Jul 2023 - Present - United Kingdom

  - Delivering and maintaining 3rd level operational support and technical services for hybrid IT infrastructure servers, storage, and cloud in a 24x7 environment.- Support Microsoft Azure, Windows Server 2003/2008/2012/2022, Microsoft 365, Entra ID (formerly Azure Active Directory), Identity and Access Management, VMWare VSphere, Azure Stack HCI, Group Policy, DNS, DHCP, Active Directory, Ubuntu/CentOS Linux, Storage, Exchange 2016/Online, Microsoft Intune, SCCM, PowerShell, SQL Server, Citrix, Azure Virtual Desktop and more.- Closely with the Service Desk, End User Compute, and other IT Service teams to provide 2nd and 3rd line operational support.- Lead the process of impact assessing and planning IT infrastructure changes and service improvements and will then implement or oversee technical implementation, test, and monitor required changes in line with agreed plans.- Assist in placing new team/senior/junior technical service analysts to the team; Provide guidance for team members