Nick Holbert Email & Phone Number

Quantico, VA

• Provide Tier I and Tier II support for MCB Quantico organizations and tenant activities
• Promoted to an internal Tier III position providingsupport to team members for difficult to solve problems
• Identified as someone who communicates a firm grasp of networks and computer systems/applications and understands processes required to effectively problem solve issues

• Served as the VTC coordinator for highly technical and integrated conference room infrastructure
• Selected to participate in several pilot programs to identify problems, analyze root cause, and recommend resolutions for new applications and services: McAfee ePO, Endpoint Encryption, HP CAE (Radia), Virtual Desktop.
• Received commendation for planning and executing a migration of 150 users from the enterprise domain to a new domain ahead of schedule with minimal impact to the organization
• Streamlined procurement and deployment of mobile devices to reduce inefficiencies and satisfy the requirements of the IT organization
• Reduced Tier I escalation and incident closure times by frequently contributing to the internal enterprise Knowledge Base
• Managed vulnerabilities via WSUS, Group Policy, andOS configuration

• Responsible for procurement, installation, and management of desktops, laptops, and printers
• Presented a cost-benefit analysis to leadership encouraging a change from desktop ink-jet printers to network laser printers saving the organization thousands of dollars per year in reproduction expenses
• Member of a team that planned and executed two PBX to VOIP migrations of over 500 users
• Maintained Meridian PBX telephone system in a mixedenvironment of analog and digital handsets: recording physical and logical changes, programming, and terminating cables
• Identified cost saving and process improvement and migrated the computer imaging process to a free solution provided by Microsoft
• Provided remote access (VPN) support to over 450 remote user

• Saved the organization thousands of dollars by integrating a mobile Tandberg video teleconference unit into an existing Audio/Visual infrastructure
• Created a computer imaging process to bolster organizational effectiveness by reducing time required for new system deployment and periodic refreshes
• Integral component in a major project to rapidly expand the network by analyzing network capacity and providing solutions to the organization to meet new demands
• Administered server backups and developed, implemented, and managed a plan to maintain availability and security of vital organizational data