Specialize in helping small business owners and consumers with their credit and deposit account needs.Assist executive leadership with achieving market growth and profitability through executing an established marketing and business development plan.

• Responsible for achieving branch growth and profitability matrix by executing an established marketing and business development plan.• Execute all phases of underwriting loans including real estate, income analysis, cash flow and profitability models and credit underwriting.• Responsible for branch audit & operational integrity to include daily, weekly and monthly audit assignments and ensure staff members are fully trained in these areas and execute assignments accurately. • Prospect new customers and maintain regular communication with current clientele in support of initiative to meet sales goals, increase loan portfolio, and sustain excellent client base relations.• Coach’s 3-4 branch staff in the areas of client service, selling, referring and branch operations to ensure each associate meets and exceeds set goals on a monthly, quarterly and annual basis.• Manage an existing commercial and consumer loan portfolio which includes annual loan renewals and modifications and ensuring loans are free of errors and exceptions.• Grow the banks brand and image in assigned market through involvement in the Chamber of Commerce, charitable events and other related networking functions.

Responsible for transforming sales efforts within both Winston-Salem offices to include business development and relationship management and individual production. •Opened new Winston-Salem main office in May 2015. Orchestrated ribbon cuttings and created community days to build brand within the community to drive new clientele to the organization.•Recruits and hires new universal bankers and led pilot universal bank branch pilot for the organization.•Coach’s 5-7 branch associates to ensure branch and individual sales and referrals goals are met.•Generates new consumer loans, manages a consumer loan portfolio and past due reports for retail customers and ensure loans are complete and free of exceptions. •Cultivate new business and COI’s by attending networking events and bank sponsored functions.•Maintain full operational oversight of the branches to insure compliance with all policies and procedures.

Responsible for overall operational integrity and operations management of the branch.•Contributed to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners. •Performed various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. •Served in the role of Office Manager and served as backup for other non-lending positions in the branch.

Manage, train and schedule teller line staff•Ensure daily operations carried out to include night depository, large check and deposit approvals, ATM, customer service escalations, referrals and vault cash management•Train new hire Tellers and Teller Supervisors•Ensured accuracy of branch audits, reports and retention•Meet personal sales and referral goals and assist tellers in meeting their goals•Conduct monthly and yearly performance evaluations for tellers