Nick Hopman Email & Phone Number

San Francisco, CA, US

Sunnyvale, California, United States

Lead a global team in delivering innovative software solutions that empower our clients. My role involves bridging the gap between customer needs and our cutting-edge products, ensuring excellence in solution delivery and driving customer success. Acting as the voice of the customer, I gather feedback and translate it into actionable insights for our.

Responsible for Customer Success, Field Enablement, and Customer Engagement & Advocacy. Executed evolution of Customer Success organization from renewals to relationship focused. Built-out Field Enablement function, and the creation of Digital.ai Customer Experience (CX) initiatives including customer reference program, Customer Advisory Board, NPS, and.

San Francisco, California, United States

Responsible for the strategy and growth of the Global Services business (over $500M), created the Solution Portfolio and delivery organization necessary to engage with customers in new ways to support their transformation and accelerate the growth of Red Hat’s software usage. This includes driving the Vertical Services strategy, and the relationship with.

Created global Solutions & Technology Practices within all geographies. Evolved technology practices to cover all Red Hat technologies to support enablement, product engineering feedback, solution development, and first-of-a-kind deliveries. Responsible for the go-to-market, product, and sales strategies for all Red Hat consulting. Further established.

San Francisco Bay Area

In support of Red Hat’s strategy to drive multi-product growth and desire to engage with customers with new capabilities, established and led the Emerging Technology Consulting business including Red Hat Open Innovation Labs. Charged with driving the successful adoption of emerging technologies like container platforms, microservices, and cloud adoption.

San Francisco Bay Area

Established Red Hat’s West Coast consulting services organization. Responsible for all aspects of the Services P&L from support of pre-sales, scoping, contract negotiations through delivery. During this time also led a Sales territory of the Regional Sales team to support business continuity and execution during a Sales organization transition.

San Francisco Bay Area

Established Amentra’s West Coast office and operations. Responsible for all aspects of the consulting business from office, sales, recruiting, finance, and human resources. Amentra was acquired by Red Hat in 2008, and as a solely owned subsidiary was responsible for all JBoss and Middleware consulting. With a focus on Middleware technologies and solutions.

Supported presales, delivery, and customer relationships of key strategic customers in the mid-Atlantic region out of the Northern Virginia office.

Bachelor Of Science - Bs, Computer Engineering

Master Of Science - Ms, Computer Science