All positions held within Scientia / TechnologyOne Support Team, responsible for providing customer support, maintenance and consulting services to Scientia / TechnologyOne global customer base.• Providing highest quality support and assistance to colleagues and customers for the effective andsuccessful use of Scientia / TechnologyOne products and services• Specialised in Third-Line customer issue resolution, with technical skills, tools and processes for data and logic investigations, debugging with development tools, direct collaboration with Developers and Product Owners and ownership of customer experience to acceptable resolution• Appropriate prioritisation of incoming Support-related demand, recording detail into CRM/BI systems and managing customer expectations through life of each requirement, incorporating wide variety ofcustomer Service Level Agreements (SLAs)• Providing specific customer, product, process and technical advice and recommendations to colleagueswhere required, including R&D, Test, Consulting and Product services• Understanding, follow and promoting software and support industry best practise support methodologies• Continued nurturing and evangelising strong understandings of Scientia / TechnologyOne core products and their contribution to customer business success during both customer and colleague interactions• Actively seeking opportunities to build stronger customer relationships and knowledge, includingcustomer-specific requirements and solution usage across the HE/FE sectors globally

All positions held within Scientia / TechnologyOne Support Team, responsible for providing customer support, maintenance and consulting services to Scientia / TechnologyOne global customer base.• Providing highest quality support and assistance to colleagues and customers for the effective andsuccessful use of Scientia / TechnologyOne products and services• Specialised in Third-Line customer issue resolution, with technical skills, tools and processes for data and logic investigations, debugging with development tools, direct collaboration with Developers and Product Owners and ownership of customer experience to acceptable resolution• Appropriate prioritisation of incoming Support-related demand, recording detail into CRM/BI systems and managing customer expectations through life of each requirement, incorporating wide variety ofcustomer Service Level Agreements (SLAs)• Providing specific customer, product, process and technical advice and recommendations to colleagueswhere required, including R&D, Test, Consulting and Product services• Understanding, follow and promoting software and support industry best practise support methodologies• Continued nurturing and evangelising strong understandings of Scientia / TechnologyOne core products and their contribution to customer business success during both customer and colleague interactions• Actively seeking opportunities to build stronger customer relationships and knowledge, includingcustomer-specific requirements and solution usage across the HE/FE sectors globally

Migration of existing Exchange mail service between legacy on-premise Avent Exchange and Phillipsglobal AD-integrated solutions• Planned and delivered per-user migration assistance at desktop level across Avent premises, accounting for staff availability and BAU responsibilities• Planned and delivered on-premise IT audit of all non-server hardware resources required as part ofPhillips acquisition.