Nick Hudson

Nick Hudson Email and Phone Number

Transformation and Operations Director @ Ashtons
England, United Kingdom
Nick Hudson's Location
Greater Brighton and Hove Area, United Kingdom
Nick Hudson's Contact Details
About Nick Hudson

• I am a Director level Operations Leader and Change Expert. I have over 20 years of experience working within complex operational roles in various business sectors. • My key strengths are Leadership, Operational Optimisation & Improvement, Business Transformation, Programme Management and Customer Experience.• I successfully balance strategic thinking and a keen eye for detail in order to deliver business outcomes and build strong working relationships. But don’t take my word for it – please review the recommendations here on my LinkedIn profile for feedback from numerous colleagues over the years.• For opportunities, please Email me on nick.james.hudson@googlemail.com or message me here on LinkedIn.

Nick Hudson's Current Company Details
Ashtons

Ashtons

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Transformation and Operations Director
England, United Kingdom
Website:
ashtonshospitalpharmacy.com
Employees:
141
Nick Hudson Work Experience Details
  • Ashtons
    Transformation And Operations Director
    Ashtons
    England, United Kingdom
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  • Ashtons
    Head Of Operations And Transformation
    Ashtons Jan 2024 - Present
    Brighton, England, United Kingdom
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  • Study Group
    Director Of Central Operations, Uk And Europe
    Study Group Sep 2014 - Dec 2023
    Brighton, United Kingdom
    • Leadership of 40+ FTE across numerous central functions to deliver a sector leading student experience across the pre and post arrival student journey, supporting a network of up to 20 International Study Centres / colleges across UK and Europe • Leadership of various functions including: - • Timetabling Services • Central Student Services • Student Accommodation Management • Triage & Support • Safeguarding & Welfare • Optimisation & Improvement • Visa Compliance • Admissions• Member of the UK/EU Executive Team, Global Senior Leadership Team, Chair of the UK/EU Campus Operations Group and member of numerous governance and oversight committees• Currently leading a major transformation project to implement a new campus facing Student Information System in 2023/24• Successfully programme managed the COVID-19 response across the UK/EU business unit in 2020/21, from initial migration to online delivery through to the eventual successful return to campus in all locations• Successfully programme managed the strategic overhaul of the Bellerbys college business in 2017, leading to significant increase in margin in first year; rebranding and student proposition, closure of two colleges, student & parent engagement, staff consultation
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  • Ceb, Now Gartner (Formally Shl)
    Director, Global Customer Service Programmes
    Ceb, Now Gartner (Formally Shl) Sep 2010 - Sep 2014
    Thames Ditton, Uk
    • Accountable for Transformation and Continuous Improvement initiatives across the Global Customer Service Centre (GCSC), spanning all SHL front and back office service operations - supporting 30 countries with 145 FTE staff• Accountable for the predictive modelling, resource planning and budgetary management of the GCSC, including contact centre operations and multiple back office functions in three international locations (London, Atlanta, and Stockholm)• Accountable for the GCSC Coaching and Quality agenda, including ownership of the Customer Satisfaction framework (resulting in NPS results of >50% across 2014)• Member of the CEB Global Senior Leadership Team and the Business Change Steering Group• Successfully delivered the re-engineering of the end to end GCSC operating procedures to achieve SOX compliance and ISO 9001 accreditation, following the acquisition by CEB in 2012• Successfully delivered a systems integration programme following the merger of SHL and PreVisor in 2011, and fully integrated the PreVisor service functions into the GCSC model within the first year• Successfully delivered a major platform consolidation initiative, to transform the CEB customer experience and deliver an industry leading talent assessment platform in 2014
  • Atlanticus (Formally Compucredit)
    Uk Operations Support Manager
    Atlanticus (Formally Compucredit) Jul 2007 - Sep 2010
    • First permanent member of CompuCredit UK staff, following the sale of the Monument Credit Card brand from Barclaycard in July 2007• Programme Managed the migration and conversion of Barclaycard Operations to CCUK, including end-to-end review of all key Operational processes and development of the 100+ strong organizational structure from a pool of 400 Barclaycard staff• Leadership of 50 FTE in a diverse operational remit: Process Improvement & Analytics, Financial Operations, Resource Planning and Contact Centre Administration• Successfully delivered the offshoring of two contact centres into Chennai, resulting in a cost saving of circa £2.2M per annum whilst maintaining strict Quality standards• Accountable for management of numerous vendors and suppliers, with a total budget of circa £2M per annum
  • Barclaycard
    Head Of Back Office Operations
    Barclaycard Mar 2006 - Jul 2007
    • Leadership of 70 FTE with a diverse Operational remit in a strictly regulated environment: Compliance Management, Financial Reconciliation & Control, Offshore Support, Contact Centre Administration and New Customer Acquisition Processing• Owned the strategic transformation of the Back Office Operations team, including the end-to-end review of all departmental processes and review of organizational structure, resulting in a cost saving of circa £100K per annum• Project Managed the Operations work stream of “Project Partridge”, a £1B initiative to sell the Monument Credit Card from Barclaycard to CompuCredit; resulting in the successful change in ownership of the Crawley facility in July 2007
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  • Barclaycard
    Resource Planning Manager
    Barclaycard Mar 2005 - Mar 2006
    • Accountable for the Resource Planning functions for the Barclaycard Crawley operation across three distinct credit card brands; three inbound Service centres, an outbound Sales centre, back office and support functions• Leadership of 5FTE of Resource Planning Specialists• Successfully overhauled demand planning strategy in first year; increasing call forecasting accuracy to within 3% of received calls in 2005• Re-developed the budgetary management and reconciliation processes across six cost centres, resulting in 5% saving against budget of £10.5M
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  • Virgin Media (Formally Ntl)
    Operations Manager, Change & Fault Management (Operations Planning)
    Virgin Media (Formally Ntl) Jun 2002 - Mar 2005
    • Leadership of 20 FTE across two diverse operational workstreams: 3rd Level Digital TV Fault Management and Operational Change Management – with significant additional Operational Planning responsibilities• Successfully transformed 3rd level DTV fault resolution practices to deliver the highest standards of quality handling metrics in NTL history (>96% FCR in 2004)• Successfully reduced the number of operational incidents that arose from Change to lowest level in NTL history (<1% from over 3900 operational Changes in 2004) – by transforming the end to end Change Management procedures

Nick Hudson Skills

Change Management Performance Management Strategy Leadership Process Improvement Business Process Improvement Program Management Talent Management Team Management Call Center Human Resources Project Planning Customer Service Call Centers Business Process Operations Management Salesforce.com Outsourcing Continuous Improvement Financial Modeling Data Analysis Forecasting Back Office Operations Budgets Resource Planning Back Office

Frequently Asked Questions about Nick Hudson

What company does Nick Hudson work for?

Nick Hudson works for Ashtons

What is Nick Hudson's role at the current company?

Nick Hudson's current role is Transformation and Operations Director.

What is Nick Hudson's email address?

Nick Hudson's email address is ni****@****ail.com

What skills is Nick Hudson known for?

Nick Hudson has skills like Change Management, Performance Management, Strategy, Leadership, Process Improvement, Business Process Improvement, Program Management, Talent Management, Team Management, Call Center, Human Resources, Project Planning.

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