Business analyst on the General Merchandise Online programme with a focus on the improvement of customer journeys and experiences through the development of the ATG commerce platform. Working with multiple stakeholders to develop and incorporate new technologies as well as building and enhancing current functionality.Responsible for gathering requirements from Product Owners, development of complex user stories, acceptance criteria’s, working with designers, Information Architects, Solution Architects, and testers to deliver required documentation for successful development and implementation of new functionality.Holding workshops with offshore teams, providing guidance, clarification and understanding of project deliverables are daily activities as well as providing UAT scripts, status updates to concerned stakeholders and signing off deliverables following sprint developments.

Internal system development concerned with ecommerce and financial attributed systems.Gathering and documenting user requirements using BRS documentation.Proving technical support internally and externally to suppliers. Analysing current system processes and recommending ways for improving the use of necessary and relevant data within the organisation.Working closely with other business units and project teams to effectively delivery business solutionsMonthly E-Commerce performance analysis and reporting, using internal and external data sources such as JD Edwards and SQL server.

Support and associated project work relating to GS1Net systems. Provide administration and data quality as well as engaging Suppliers in line with agreed National priorities.

Delivering presentations in classroom environments to MIS students, using content covered in lectures and various MS tools.Administering 6 1hr fortnightly tutorials containing 25 students each. Tutoring and mentoring 120 students in total. Revising existing tutorial and workshop material and assisting with re-writing as necessary.Student consultations and support.