Managed Services Operations: Direct and enhance the operations of managed services, ensuring exceptional service delivery, client satisfaction, and adherence to SLAs.Software Engineering Contributions: Engage in hands-on development of software, web applications, and AI-driven automation solutions, utilizing a broad skill set in programming languages including C#, Python, and JavaScript.Operational Strategy and Execution: Lead operational strategy planning and execution, ensuring alignment with business goals, efficiency in processes, and excellence in service delivery.Team Leadership: Guide and mentor diverse teams within the managed services and development sectors, promoting a culture of high performance and continuous learning.Software and Systems Innovation: Spearhead the development of bespoke internal software and systems, enhancing business operations through innovative technology solutions.Technical Problem-Solving: Tackle and resolve complex technical issues within client environments, optimizing performance and enhancing user satisfaction.Software Enhancement: Oversee the modification and enhancement of existing software and scripts based on evolving client needs and technological advancements.Automation and Integration: Design and implement custom automation solutions by leveraging REST APIs, enhancing operational efficiency and system interoperability.Data Management and Analytics: Lead the creation of advanced data aggregation systems, employing artificial intelligence to ensure data accuracy and actionable insights.Infrastructure Management: Oversee the management and optimization of both physical and cloud-based infrastructure, ensuring reliability, security, and scalability.Continuous Integration/Continuous Deployment (CI/CD): Champion the adoption and management of DevOps practices, specifically CI/CD pipelines using GitHub, to streamline development and deployment processes.

Automation of routine technical support tasks and software deployments. Installation, configuration, and management of backup infrastructure utilizing Veeam and Datto BCDR Installation, configuration, and management of Windows workstations using Datto RMM and Microsoft Intune Management of Windows Servers and Virtual Machines including both VMWare and Microsoft Hyper-V Company-wide migrations from on-premises Active Directory / Domain Services to Azure Active Directory + Intune.

Assist customers with troubleshooting tier 1, 2, and 3 technical issues and provide support, documentation, and training to customers. Configure, install, and deploy workstations, laptops, printers, Verifone payment devices, and mobile devices - this is done via a PowerShell script in tandem with WDS to automatically join devices to the domain and lay down a pre-built Windows 10 image with the latest updates and software, updated bi-annually in line with Microsoft’s maintenance schedule. Work with 3rd party vendors to coordinate large-scale IT projects. Yearly configuration and rollout of new printers, servers, laptops, workstations, payment devices, and mobile devices to all remote stores. Development and maintenance of specialized internal device management tool in C# that provides an overview of devices on the domain as well as quick access to many administrative functions including getting last logged in user, last boot time, remaining drive space, drive encryption status, network status, remotely rebooting the device, remote group policy update, remote PowerShell session, RDP, LAPS. The tool also allows remote administration of printers via SNMPv1 and SNMPv3. Manage servers, workstations, and mobile devices through Azure Active Directory / Intune (Microsoft Endpoint Manager) as well as Microsoft SCCM. Automation of many processes using PowerShell, SQL, and lightweight C# applications including fully automated imaging and assignment of computers in Active Directory by connecting with our internal inventory database to pull down assigned employee department. Troubleshooting and replacement of desktop and laptop hardware including motherboards, CPU, RAM, hard drive, integrated keyboard, integrated screen, and internal Wi-Fi laptop NICs. Management of all hardware inventory including workstations, laptops, printers, servers, network equipment, telecom equipment, mobile devices, payment devices, and other equipment.

Install and program IP-based surveillance, fire, intrusion, and access control systems. Write custom scripts for integration of access control, intrusion detection, and fire systems. Troubleshoot technical issues with supported devices.