Focused sales strategies on building customer relationships and transparency. Provided extensive levels of product knowledge across all product lines. Maintained a perfect Customer Service Index (CSI) score of 1000 despite nearly 70% of vehicles sold having post-sale defects by taking ownership of the issue resolution process. Completed all Stellantis product expert training courses ahead of schedule.

Hired as a sales professional responsible for new and used car sales. Was asked within the month to serve as a new employee mentor. Trained new employees in sales practices and on-line tool management. Consistently exceeded sales goals even in a supply-challenged market.Transitioned from sales to management in February 2022. Created inventory tracking systems and product merchandising workflows, successfully reducing the average purchase to frontline time from 20 days to four days. Took ownership of the inventory ingest, reconditioning and merchandising process, ensuring all vehicles were moved through the process in a timely manner and acting as the single point of contact for the upper management group.Developed a dashboard intended to give the vehicle buyers team a clear understanding of their performance by tracking all costs associated with each vehicle in inventory and calculating lifetime profitability of each buyer.Was asked by the sales team management group to create a deal logging tool that would allow for each sales representative to audit their deals independently while also forecasting monthly earnings.Following Kia’s rollout of a new training program, took ownership of training completion metrics and assisted employees at all levels with reaching 100% completion. Was allocated three months to ensure 100% completion - ensured that all employees were fully trained in four weeks.Took ownership of Kia’s virtual vehicle delivery program and moved Parkway Kia from the bottom of regional leaderboards on delivery satisfaction to well above the regional and national average.Following management dissatisfaction with the quality of work done by contracted vehicle photographers, stepped in to act as temporary head of photography until replacements could be contracted. Worked directly with automotive industry advertising and website hosting company DealerOn to resolve vehicle listing issues and update elements of website design.

Chief content manager for two company websites as well as all company social media platforms (YouTube, Facebook, Twitter, LinkedIn, and direct email) with responsibilities including:-The development of a comprehensive content production process.-Content origination through observation of interest trends in small business owners.-Independent research into accounting practice associated with the services provided by XQ CPA.-Verification of technical content through collaboration with in-house subject matter experts to ensure regulatory compliance.-Production of comprehensive scripts for staff accountants who were selected to be video hosts by the CEO.-Coaching staff accountants on how to improve their camera presence and presentation skills.-Filming daily videos where company staff presented content relevant to their specializations.-Organizing and storing all captured video for archival purposes through the development and implementation of data retention best practices.-Editing of all video and image content with special focus on clarity and strength of message to compensate for the accountant staff’s inexperience in public speaking and content creation.-Creation of companion social media posts to promote video content to followers and current customers.-Compilation of all content produced each week, upcoming IRS deadlines and a message from the CEO into a weekly email newsletter delivered to clients via Mailchimp.Additional responsibilities included the development of marketing collateral, networking event coordination, ensuring the security and continued operability of company assets including staff laptops, video production equipment and company server hardware as well as filling the role of company webmaster.

Founded a SaaS/sales training and consulting company focused on improving closing ratios and customer benefit metrics in residential and commercial solar. Directly responsible for developing a business intelligence platform that analyzed data from Dunn & Bradstreet, Google’s Project Sunroof, the NREL etc. to find ideal prospects and automatically generate PV system specifications, cost estimates and a personalized project proposal book for each prospect.Created brand identity including website, all print media, and product design.Won $17,500 in seed money from the University of South Carolina’s Proving Ground startup competition. Was selected to pitch as USC’s representative at the SEC’s Student Pitch Competition.

Recruitment and Communications intern