Nick Johnson, Mba Email & Phone Number

Coppell, Texas

Dallas, Texas, United States

Plano, Texas

As director of operations for a multi-practice optometric organization, I lead day-day to operations with special attention to financial results and driving quality patient outcomes, working closely with doctors and technicians. Notably, I flexed my creativity and sales and marketing expertise to devise an innovative design approach to our branding efforts to successfully launch our second location. I also perform all aspects of financial reporting (e.g., accounts receivable, P & L statements, revenue budgets, and volume budgets) to realize an increase in profits of 10% every year since 2013. I effectively control costs by monitoring credits on frames/lens and contact lens, buying patterns, payroll costs, and office supplies inventory. Heading the talent acquisition process, I perform recruiting, candidate management, interviewing, provide and negotiate offers, and develop onboarding programs. I also serve as a mentor and coach, providing training on sales tactics (e.g., identifying additional products based on a patient’s needs), policies and procedures, patient care and patient safety measures, and customer service. To elevate employee engagement, I put together a new evaluation process that resulted in overall performance improvements and a full embrace of continuous positive collaboration.

Plano, Texas

My tenure as a licensed dispensing optician at Eye Gallery spanned 11 years, first beginning in May 2000 through June 2005 and then returning in the same role for another 6 years. In this role, I prepared and dispensed lenses, spectacles, eyeglasses, contact lenses, and other optical devices as authorized by written prescription from optometrist or ophthalmologist. With close attention to quality care and patient satisfaction, I obtained eye measurements (corneal width and thickness), adjusted lens and frames to remedy alignment, picked out lens, molds, and tools, and polished or grinded wheels. I also developed my customer service skills in this role by regularly assisting customers with selections for the appropriate eyeglasses and contact lens treatments (tints and coatings). Part of my customer service skills included educating and training customers on the proper care for purchased products and making sure they understood product warranties and services. In addition, I was also responsible for tracking and managing inventory levels on monthly basis for medical and office supplies to ensure adherence with operational requirements and to meet customer demands. Some of my notable accomplishments included: Increasing profits through 25% cost decrease by reducing excess inventory via demand-based flow. Producing and instilling new policies, such as formulating add-on warranty policy that covered frames post-manufacturer warranty, resulting in average sales rising up to 10%. Heading training programs and staff development efforts Implementing new employee onboarding efforts with a focus on optical quality control procedures and consumer satisfaction standards.

Dallas/Fort Worth Area

As account manager, I devised numerous sales and marketing strategies that led to customer growth and a hike in overall revenue. For example, I spearheaded cross-selling strategies by offering complementary products and services to boost sales efforts and return business. I also identified and pursued new leads by establishing an extensive network, which included both established customer relationships and contacts from industry conferences and events.Another facet of my success in this role stemmed from providing superior customer service to ensure return business and customer referrals. In my efforts to provide high-quality customer service, I paid close attention prospects’ needs and offered informative details on applicable products, fittings, adjustments, and related services. I also developed exceptional customer relationships built on trust. I made sure that I followed the post-sales customer experience by following up with support teams to correct any issues related to products, services, or invoices. A few of my notable achievements included: Solidifying new customer accounts by providing exemplary customer service, performing regular cold calling, and displaying an unwavering commitment to business expansion efforts. Identifying areas for supply chain improvements by analyzing supplier, stock, and distribution data; making the appropriate adjustments to balance inventory and costs. Increasing territory sales from $225,000 to $400,000.

Master Of Business Administration - Mba, Business, Healthcare

Graduated with honors with a degree in Business Administration Dual Masters degree in Business Administration and Healthcare Administration

Master Of Science - Ms, Health/Health Care Administration/Management

Ba, Business Administration, Management And Operations, Magna Cum Laude

Activities and Societies: Betta Gamma Sigma, Goldenkey International, Dean's ListGraduated with Honors in Business Administration.