Nick Johnson Email & Phone Number

Greater St. Louis Area

I am an IT consultant and owner of J.J. Micro LLC IT Consulting. I support over 120 clients in the St. Louis, MO area. I have over 10 years of consulting experience and specialize in small business Windows Server environments, virtualization, networking, and web design.One area that my company specializes in is HIPAA compliance for medical and dental practices. HIPAA compliance as it relates to technology has many complexities. We work with small to medium sized practices to standardize their workflow and prevent patient health information breaches.

Greater St. Louis Area

Conduct in depth internet-based research and provide information evaluation for leading companies from around the globe.

Greater St. Louis Area

I helped clients find solutions for their technology challenges by phone or through online chat sessions. I provided remote assistance with software repairs and upgrades or installations, and computer system optimization services on the full range of devices and systems. Key to these interactions is working with clients to make sure they understand what I was doing, and advising them on how to best take advantage of our services.RESPONSIBILITIESConnect and communicate with clients using online and/or phone portals.Recommend appropriate solutions based on the client's description of the situation and Agent's diagnosis.Perform upgrades, repairs and applicable installations using phone, online chat, and/or remote desktop software.Diagnose operating system problems, repair all issues and remove malware as defined by scopes of work.Perform network setup and troubleshooting services.Use excellent verbal and written skills to understand client needs and explain services.Recommend upgrades that are appropriate and applicable to the client's needs or desire.Maintain a flexible schedule and work load.Display a high degree of professionalism, courtesy and client service throughout all client interactions.

Greater St. Louis Area

I worked at the client's location, performing computer repairs, upgrades, installations, and consultations. I also helped clients make savvy technology decisions and sell on-site services.RESPONSIBILITIESTravel via company vehicle to client's home or work remotely via phone or Geek Squad's Support Platform to provide complete solutions.Make advanced repairs on units and respond to client inquiries.Facilitate solution of sales, upgrades, installations and service in homes.Provide thorough documentation of all work.Uphold the Geek Squad standard and brand while completing repairs in homes.

Greater St. Louis Area

I was responsible for the Geek Squad team, and drives the financial and operational outcomes of the Precinct, district, territory, and overall organization. This supervisory role includes assisting in the recruiting, development, direction and mentoring of Geek Squad Agents to optimize client satisfaction and loyalty, while keeping the store humming and enhancing business performance.RESPONSIBILITIESLead the team and drive the financial and operational outcomes of the PrecinctRecruit, train, develop and coach Agents and other store personnelOptimize client satisfaction and loyaltyManage the repair, installation, and service of computer and consumer electronics productsCommunicate strategies goals to the team in a clear, accurate, and timely mannerDevelop business plans with senior managementMaintain a clean, welcoming, and organized PrecinctPrecincts outside of a Best Buy store only: Manage entire store operations while performing as on-duty manager

Bachelor’S Degree, Mathematics And Computer Science

Activities and Societies: Lindenwood Roller Hockey (2000 - 2003)

High School

Activities and Societies: Roller Hockey, Rugby and Art Club, National Honor Roll

High School