• Use coding methods for specific programming language to write efficient and extensible code, enhance program execution, and reach optimum hardware utilization, to support company business requirements. • Code, test, debug, document, and install both new programs/technologies and changes to existing programs/technologies of a complex nature to provide quality IT services to user departments.• Maintain and support the codebase and projects for the retail site, admin site and course delivery system. • Build integrations between the web, vendor systems, & internal tools. Assist as needed in the set-up, testing, and support of hardware installations.• Participate in software development lifecycle including: Software design, database design, software development, unit testing, QA testing, deployment, and documentation.• Assist in analyzing data processing functions, methods and procedures and make recommendations concerning the feasibility of revising existing programs or adapting new applications to data processing operations, to more effectively utilize MIS resources.• Provide guidance to solve operation malfunctions. Troubleshoot application errors to isolate problems from symptoms, determine solution or alternatives, develop and implement a resolution. For user errors, improve instructions or train users to improve understanding.• Analyze and diagnose company systems and supporting software to determine current and future needs. • Develop and execute project plans including resources needed, timelines, and project status updates. • Write or revise programs/operations documentation and user guides in accordance with standards. • Assist in the design of specs for new projects. Implement new and modify existing features as requested. • Recommend improved operational procedures that maximize system efficiency• Maintain up-to-date knowledge of computer operating procedures and operating standards.

• Responsible for providing second level technical support to field technicians regarding various computer and printer hardware and software.• Responsible for maintaining and improving Technical Support website for technicians including design changes and standard updates using Dreamweaver, Microsoft Expression, and Notepad modifying code in HTML, CSS, and PHP. • Implemented many software processes to streamline deployments in various environments using commercial software, batch file processing, and macros.• Consistently top performer in Field Technical Support.• Develop training materials and conduct training for field technicians.

• Responsible for handling technical service calls for a variety of systems including Windows OS, HP printers, and some basic to moderate networking problems. • Handled the majority of service calls for the Airlines account including being lead technician for a staff of 20 technicians. • Responsible for independent follow up on service calls, order parts, create documentation and images for DIA specific items, and maintain inventory for multiple airports. • Implemented many software processes to streamline deployments in various environments using commercial software (Ghost/Window Deployment Services), integrations, hardware/software upgrades, batch file processing, and macros.• Received numerous Customer Appreciation Letters for deployments and continued support of customers.

Responsibilities included upkeep on computer systems and laptops, checking out customer issues and fixing them as seen fit, and diagnosing systems that are possibly defective and resolving those problems. Employee of the Month 2 times and helped in training of 9 other employees.Jul 1995 - Sep 1997 Office Depot - Business Machines Specialist (BMS) for 3 different Office Depot stores. Responsible for proper upkeep of computers, fax machines, copy machines, cell phones, and peripherals. Significant product knowledge on every aspect of the machines. Employee of the Month 3 times and trained 7 other BMS’s.

Automation NCO for Rose Barracks in Vilseck Germany. Duties included keeping 150 computers up to date and running for normal tasks in addition to keeping pirated and unauthorized material off systems. Brigade trainer for a specialized computer system. Received Army Commendation for help in streamlining certain aspects of transmitting data. Received Army Achievement Medal for having systems virus free when Michaelangelo virus scare.