Mykola Kozlenko Email & Phone Number

Bournemouth, Gb

Support Team Management: processes and SLAs organization, teams onboarding and development, knowledge transfer;Service Assurance: high-priority cases handling, customer requests management, end-to-end cases treatment;Follow-the-sun setup: coordination of NOC teams in different locations, processes optimization, and NOC-focused trainings.Working with Voice network (ISUP/SIP/SIP-T/Cloud services), Mobile messaging (MTP, Sigtran, SCCP, MAP), SMS Hub, MMS Hub and more.

1 Line services support: Voice network(ISUP/SIP), Mobile messaging (MTP, Sigtran, SCCP, MAP), SMS Hub, MMS Hub• Ensure effective communications on technical queries with national\international partners and carriers• Operative identification and localization of any kind of technical problems on core network, clearing of all faults as quickly as possible giving priority to service affecting faults• Provide assistance during problematic cases: troubleshooting, analysis, resolutions

Project planningPreparation and supervision project lifecycle activitiesStrong communication skills to coordinate with team members, vendors and management (customer`s interface during the escalation and emergency handling)Cloud STP Integration and Deployment Expert

Ukraine

- Fault Alarm Management of GSM Network (MSC, MGW, HLR, STP, BSC, BTS, IN-VAS, Multiplexers, PDH & SDH links);- Issuance of trouble tickets and SMS notifications regarding service-affecting faults to concerned personnel;- Coordination with different departments like NSS, BSS, Transmission, IN/VAS and higher management;- Make various reports based on network KPI;- Route Cause Analysis of different incidents;- Complete monitoring of all the routes and trunks on the same network and other operators, for an efficient management of the subscriber traffic.