AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation

Lead and manage a Service Desk team, responsible for providing Support and Services to internal employees and external Members. The Service Desk is responsible for configuring, deploying, and maintaining desktop and laptop computers, the installation and maintenance of Microsoft Windows, Office, and 3rd party applications. In addition, we are responsible for providing support for telephony, mobile devices, and peripheral equipment.As the Service Desk Manager, I work with management to… Show more Lead and manage a Service Desk team, responsible for providing Support and Services to internal employees and external Members. The Service Desk is responsible for configuring, deploying, and maintaining desktop and laptop computers, the installation and maintenance of Microsoft Windows, Office, and 3rd party applications. In addition, we are responsible for providing support for telephony, mobile devices, and peripheral equipment.As the Service Desk Manager, I work with management to develop policies, processes, procedures, and have implemented Service Level Agreements (SLAs) which improve the quality, efficiency, and satisfaction for the Service and Support delivered by the Service Desk team. This has been done with an ITSM focus following the ITIL structure. I hold primary responsibility for all Active Directory object changes, user and group creation, folder share and security setup, and new-hire and contractor technology onboarding. I have established regular 1-on-1 coaching with my team members and encourage an open dialogue for regular feedback and empowerment. Show less

Responsible for day-to-day monitoring and administration of Windows Server environment including Server 2008, 2012 and 2016 installations of all types (File, Web, Application, Database). Maintain Active Directory, DNS, DHCP, and Group Policy for multiple domains. Manage Exchange 2010 and 2016 DAG environments. Implement and Manage multiple Nutanix AHV multi-node clusters with Protection Domains. Responsible for installation and configuration of multiple Pure Storage Flash Arrays and… Show more Responsible for day-to-day monitoring and administration of Windows Server environment including Server 2008, 2012 and 2016 installations of all types (File, Web, Application, Database). Maintain Active Directory, DNS, DHCP, and Group Policy for multiple domains. Manage Exchange 2010 and 2016 DAG environments. Implement and Manage multiple Nutanix AHV multi-node clusters with Protection Domains. Responsible for installation and configuration of multiple Pure Storage Flash Arrays and migration of Hyper-V Cluster Storage Volumes from EMC VNX Unified Storage Arrays. Managed backup solution migration from Symantec Backup Exec to Iron Mountain Evault solution that utilizes Carbonite technology. Windows Server 2012/2016 Hyper-V cluster setup and administration of guest VMs on multiple hosts using Hyper-V Manager and Failover Cluster Manager. Build and Hardening of Windows VMs and Dell Servers of all models, including Blade servers to adhere to security standards and CIS benchmarks. Installation, administration, and support of McAfee Epolicy, Event Sentry, Solarwinds Orion, Tripwire, Dell OMSA, MBSA, and more. Maintain Windows Updates using WSUS. Administrate, upgrade, and use of iSupport service desk software, for ticket tracking of Incidents, Service Requests, and Changes tied to SLAs. Show less

Responsible for the maintenance and support of 150 workstations and 33 servers across 8 locations. Oversee all hardware and software purchases with vendors and act as the primary point of contact with both vendors and internal customers for all IT related needs. Member of the IT Steering Committee. Administrate multiple industry-specific applications from multiple vendors. Managed a network migration from Novell to Microsoft Active Directory and the implementation of Microsoft Exchange.… Show more Responsible for the maintenance and support of 150 workstations and 33 servers across 8 locations. Oversee all hardware and software purchases with vendors and act as the primary point of contact with both vendors and internal customers for all IT related needs. Member of the IT Steering Committee. Administrate multiple industry-specific applications from multiple vendors. Managed a network migration from Novell to Microsoft Active Directory and the implementation of Microsoft Exchange. Successful implementation of Service Desk ticketing system with SLAs, End-User notifications and Updates, and Knowledge Base. Was part of the acquisition team to add 3 new branches in 2010. Tested applications and migrated workstations from Windows XP to 7. Worked on total network architecture redesign and implementation. Managed project to virtualize all physical servers to Microsoft Hyper-V and implement Office365 with Active Directory Federated Services and Single Sign-On. Show less

Partner in a start-up IT Consulting firm. Marketed and consulted within new markets to build customer base from zero to a multi-office firm. Managed entire Southeastern Indiana geographical area. Responsible for purchase and tracking of hardware and software, installation, configuration, maintenance and support of networks from small to large. Responsible for installation, setup, maintenance and support of servers, desktops, laptops and mobile devices. Support and troubleshoot VOIP phone… Show more Partner in a start-up IT Consulting firm. Marketed and consulted within new markets to build customer base from zero to a multi-office firm. Managed entire Southeastern Indiana geographical area. Responsible for purchase and tracking of hardware and software, installation, configuration, maintenance and support of networks from small to large. Responsible for installation, setup, maintenance and support of servers, desktops, laptops and mobile devices. Support and troubleshoot VOIP phone systems. Assisted with company acquisition and merger. Show less

Monitor WAN using HP Openview software and respond if connection was lost with any customer sites or ATM machines. Setup, configure and upgrade Cisco and Motorola routers. Setup, configure, and upgrade ATM machines. Send and receive files to and from different processors throughout the United States. Responsible for the automation of all file transfers. Responsible for server and desktop support.