Overseeing nine kitchen QSR locations inside Neon Marketplace locations including collaboration with other restaurant, concession & bar service operations under company umbrella. Staff management including hiring, training, scheduling, and supervising teams to ensure efficient operations and high service standards.Inventory management including ordering supplies from vendors, ensuring that stock levels are maintained to meet demand and par levels are adequate.Cost Control & Food portioning control, Quality control, Creating recipe costing for menu items, implementing portion control measures and cross utilization of ingredients to improve efficiency, reduce waste, and maximize profitability. Handling all aspects of customer service engagements, responding to customer feedback online and in person, ensuring satisfaction and maintaining a high level of service quality for new or returning customers. Ensuring the establishments comply with health and safety regulations, licensing requirements, and other legal obligations in each state.Working closely with marketing team to develop and implement marketing strategies to attract and retain customers, including promotions, events, and loyalty programs.Proficient with POS management systems such as SQUARE, GRUBBRR and other C-store platforms. Regional District manager duties: Overseeing a territory of three Neon marketplace C-Store operations daily. Guiding store managers in daily operations to focus on optimizing staff performance, inventory control and customer satisfaction in their individual demographic areas. Ensuring Cstore operations are efficiently running daily including accountability for bank deposits, fuel sales, merchandising, lottery and QSR sales. Reporting and Analysis: Monitoring performance metrics, such as sales figures, labor costs, and customer feedback, to make informed decisions and improve operations.

Edibles manufacturing consulting

Collaborated with owners of Affinity Grow to design and develop blueprints for a brand new kitchen construction project in 2023, overseeing the process from start to finish. Procuring automated pneumatic production and packaging equipment, collaborating with engineers to design layout and configurations. Creating confectionery recipes for Affinity Grow to launch in the Connecticut market including gummies, chocolates, hard candies and taffies. Following all Health department, food manufacturing regulations per Connecticut state guidelines. Overseeing all departments as acting director of operations during kitchen build-out. Acting Director of Operations duties: Hiring and building department teams/positions for optimal performance and efficiency.Creating cGMP quality checks and stop gaps in daily procedures to avoid error in processes or flaws in the final product. Working with cultivation members to develop schedules for harvest/post harvest activities. Hiring, training & supervising staff that operate the production facility daily. Adhering to cGMP manufacturing practices and implementing SOPs for all departments.Overseeing the label compliance team that processes and creates product labels for Affinity flower, vapes, and edibles products and that must be individually registered with the state of Connecticut Department of Consumer Protection prior to sale.Overseeing packaging department staff including hiring, scheduling and daily production management.Ensuring all Affinity grow products are properly packaged, labeled and inventoried. Creating manifests for outgoing Affinity retail and wholesale order fulfillment and delivery scheduling. Ensuring all departments are in communication daily.Financial acumen: budgeting for labor needs, evaluating COGS, documenting and forecasting production yields for the sales team.

Launched new edibles products into the Massachusetts Market in 2023!Designed layout of production kitchen. Procured production equipment, ingredients, and packaging materials to commence operations in Massachusetts. Hiring, coaching and daily management of kitchen/packaging employees.Overseeing the daily operations for the kitchen manufacturing & packaging operations.Ensuring all products are created properly and compliantly, packaged, and shipped to wholesale partners. Oversee the kitchen and packaging staff, create daily/weekly monthly production schedules.Ensuring all products are infused properly & compliantly per CCC regulations and guidelines. Calculating, weighing out and accurately reporting all distillates & RSO for daily production. Procuring supplies through local vendors and sourcing materials needed with the goal of maintaining a low cost of products.Collaborating with partners in Michigan on product development and product R&D for consistency of products in both states.

Kitchen/Packaging/ Facility Manager for The Botanist brand of edibles in Massachusetts. Launched new edibles into the Massachusetts market that are vegan, non-gmo, gluten & dairy free in 2021. Overseeing the daily operations for the kitchen manufacturing & packaging facilityEnsuring all products are created properly and compliantly, packaged, and shipped to our retail locations and wholesale partners. Creating METRC manifests for deliveries ingoing/outgoing and arranging delivery schedules. Oversee the kitchen and packaging staff and creating daily/weekly monthly production schedules.Working to create and test new products through research and development for the Botanist brand. Collaborated with and traveled to other production facilities within the organization (Maine & Ohio) to create new product lines such as chocolate bars and hard candies and ensuring product consistency in all states. Created all the SOPS for production, packaging, and all edibles related products for The Botanist in Massachusetts. Maintaining all personnel files, licensing requirements and payroll needs for staff onsite. Working with retail dispensary managers & local GM to ensure products are in good supply and needs are met for sales goals or product promotions. Working with all other off-site department heads to ensure clear communication and companywide goals are met. Other duties include: Hiring, managing & coaching employeesDefining employee roles and tasksCreating standard operating procedures for department operations & tasks Maintaining a clean and safe working environment in production facility.Inventory & ordering of necessary operational materials/supplies in the kitchen. Ensuring edibles batches of gummies/hard candies & tinctures are infused properly and consistently.Managing & overseeing the packaging of edibles.Ensuring packaging and labels are CCC complaint.Working with retail & wholesale team to distribute products throughout Massachusetts.

Managing daily operations of edibles production for the 2020 BEST OF THE BEST SouthCoast winner for Best Cannabis Dispensary. Managing kitchen staff including hiring, training, coaching and scheduling shifts.Overseeing production on all cannabis infused products and ensuring products are consistent and made accurately. Developing staff roles for efficiency and creating new positions to ensure daily operations stay on track. Creating employee scorecards for these roles for semi-annual and annual reviews.Calculating and weighing cannabis distillate used in daily production. Ensuring all batches are infused with proper THC amounts per MA state guidelines. Working with retail & wholesale departments to ensure proper levels of units are available for sale. Research & development on new products and flavors. Including recipe design, infusion calculations & shelf stabilization. Inventory management & ordering of raw materials & supplies for kitchen. Establishing relationships with vendors & streamlining ordering for confectionery materials, equipment & tools.Partnering with the extraction department for specialized products such as 1:1 effects-based products using various minor cannabinoids, RSO products and nano emulsification. Ensuring all logs, journals & forms are accurately filled out and maintained for internal compliance, CCC & OSHA regulation.Writing and developing SOPs for daily operations & equipment usage.Weekly bulk edibles inventory audits, organizing Monthly compliance audits to find any discrepancies in physical vs. METRC stored locations as well as entry errors. Maintaining a clean and safe working environment in production facility. Working with the confectionery team to create recipes & processes to launch new product lines for retail & wholesale.

Tasked with creating the best damn edibles in Massachusetts & someday beyond. Creating unique flavor profiles and developing recipes for NEA's retail & future wholesale distribution of Edibles. Producing handmade chocolate bites & Gummies daily at NEA. Complying with all CC regulations for edibles production.