Nick Lightfoot Email and Phone Number

I began this role as a Delivery Driver during the COVID-19 pandemic due to changing family commitments. In this full-time role as a professional driver I carry out light haulage deliveries across the whole of the UK for a range of valued clients. A high degree of customer service, careful planning and relationship management is required on a daily basis to ensure efficient delivery of goods and repeat business.

In early 2019 I joined the Royal Mail on a temporary basis yet was quickly offered a permanent role within this well-known service organisation. Serving thousands of customers across the region, I regularly apply my strong communication skills and my attention to detail. As a hard-working and committed individual, I complete all of my daily tasks in an efficient and orderly manner, working closely with my colleagues in our small team. I am highly regarded by the management within the Lincoln depot and can be relied upon to work the necessary shifts and hours required to ensure that service levels are maintained, and customer expectations are met.

Working with prisoners on a day-to-day basis in a busy and often volatile environment, I was involved in the supervision and management of prisoners and, when required, acted as Wing Supervising Officer managing the staff and running of the wing, ensuring that the safety of the wing staff was maintained at all times. I regularly used my interpersonal, decision-making and negotiating skills to resolve varying issues that arose and often to de-escalate potentially violent and dangerous situations. My calmness under pressure, focus and ability to communicate meant that I quickly became a crucial member of the prison team.As the role developed, and having completed an NVQ Level 3 in Custodial Care whilst working full-time, I became the Security Liaison Officer, working across the prison to help to reduce violence within the establishment and to try to prevent the use of illegal items entering and being used. I also undertook numerous in-house training courses including contingency planning and incident management. I am a fully trained de-briefer and mediator and have been deployed to numerous establishments to interview and extract sensitive information from prisoners to maintain the security and safety of those establishments.My time within the prison has taught me a great deal, and rapidly enhanced my experience in dealing with a wide range of characters, from senior and junior colleagues, high-ranking officials and prisoners from a variety of backgrounds. I am therefore effective at working alongside customers, colleagues and all other stakeholders.

In 2014, an opportunity arose to join a rapidly expanding business in a role that involved a focus on business development and growth. In managing a sales team and dealing with customer service issues, I enjoyed building relationships with a large cross-section of individuals. I was able to consistently achieve individual sales targets and, as part of a wider team, providing support and guidance for my colleagues became a fundamental aspect of the role, ensuring that team targets could also be achieved.My previous experience allowed me to forge strong relationships with prospective, new and existing customers, thereby developing my communication and personal skills to a high level. Sales opportunities and customer queries would be handled in a variety of ways, including through face-to-face interaction in either the showroom or customer’s home, by telephone or by email correspondence. By building this strong rapport with customers, I was also regularly called upon to handle customer enquiries and complaints, negotiate satisfactory conclusions to issues and ensure that customers received the best levels of service. Other duties included interviewing new candidates, supervising sales staffing levels and the busy store diary, and appraising and coaching sales colleagues.

Reporting to the District Manager, I was responsible for the performance of our individual store and had full P&L accountability. My duties include driving growth in store revenue using effective coaching and training to maximise the cross-selling of a multiple-product range.

Working in consumer sales in a busy bed retailer, I began in the role of sales consultant with an individual sales target and was responsible for providing every customer with an outstanding in-store experience, understanding their needs and maximising sales opportunities. I then progressed through the company’s management training programme into the roles of Assistance Manager then Branch Manager and became responsible for a sales team and the overall performance of the store. My most notable achievements include overseeing a 40% increase in sales over two quarters and, after consistently hitting and exceeding targets, becoming one of the highest achieving salespeople in the company. I was made redundant from my role at Dreams when the company went into administration.

During my time with the vehicle retailer Evans Halshaw, I was a sales executive working in a target-driven, customer-focused role. I gained valuable skills in building customer relationships and developing a strong understanding of identifying clients’ demands and needs. I also undertook various sales training courses with the company and gained valuable knowledge in structured sales processes.

In this role I was a quota-bearing salesperson with an individual target. My targets were consistently achieved, and I gained extensive experience in customer relations and the art and science of selling.

After leaving school in 1998, I undertook a variety of roles both in the UK and in Spain, including joinery and pub management, gaining a wide range of skills necessary to succeed in future employment.