Nick Lloyd Email & Phone Number

Utah, United States

United States

Lindon, Utah, United States

Provo, Utah Area

Responsible for new technology implementation and deployment. Created documentation and designed training for on-boarding new technicians. Provided tier 3 support for the systems in operation worldwide.

Provo, Utah Area

I work on the VEC servers and prepare new stage's hardware for deployment.

Provide end users support for desktops (Both Windows and Macintosh), printer troubleshooting, and software management. Provide direct support to clients by responding to in-bound phone calls, email, chat and automated alerts. Create, update, remove user accounts and maintain group memberships. Enforce security policies and procedures related to information technology systems. Monitor systems for alerts, investigating issues to determine validity and need for additional troubleshooting. Coordinate with other service teams to balance resources during peaks in workload. Maintain internal and client specific knowledgebase information. Document, track, and monitor problemsto ensure timely resolutions.

Diagnose client computer problems. Sell support services and maintain a long term customer relationships. Document, track, and monitor the problem to ensure a timely resolution. Expedite shipping procedures both to and from the store. Provide knowledge, know-how, sales support to customers and sales team. Setup user accounts, network access and virus protection while clearing out unnecessary software on newly purchased computers. Remove viruses from infected computers. Add/Remove programs and hardware to client computers.