I have over 17 years of experience doing desktop support both remote and on site. I am presently working for a Managed Service Provider. We service over 156 Clients. I use Bomgar to navigate through Servers and computers for all clients. IT Glue for all Client Credentials and Specific details for application installations. Experience with Service Now, Connectwise, and Remedy, and AutoTask, Datto. Office365 and Outlook, OneDrive. Sharepoint-Provide access to specific folders and sync to OneDrive. Remote software: Bomgar(Beyond Trust), Kace, Teamviewer, Dameware. Intune, and SCCM. Set up Remote Desktop for Clients working from home trying to access their Computer at work. I also set up Open VPN for clients as well. Computer repairs, and upgrades, Work Station Set Ups, Dual Monitors, and Docking Stations. Mapping Drives, Cloning Hard Drives, Computer clean up and Maintenance, Windows Updates. I set up new users in Active Directory, and do password resets and accounts unlocks. Name and Add Computers to the Domain, and move them to the correct Organizational Units in AD. I Install Network and Local Printers. Download Drivers for each model at all locations. Use of Advance IP Scanner to compile all devices at all locations and create spreadsheets. I use Teams, and Zoom, for Team Mettings. Use of Putty to re-adopt Ap's and Switches. Office365-Creating Distribution groups, and adding members, convert to shared mailboxes. I helped train new staff during a Large Deployment of 400 new laptops and desktops. Profile Migration. I am looking for another remote opportunity but will also work on Site, and willing to drive up to 30 miles. I can work any day of the week. I enjoy helping and educating my users to learn to help themselves. I look forward to hearing from you.